Retail Operations Associate - Toronto, Canada - ATLAS TOOLS AND MACHINERY
1 week ago
Description
Primarily a sales support role reporting to the Customer Experience Manager - RetailOperations. The Customer Experience Associate - Retail Operations (CXARO) will
deliver operational excellence that enables the Atlas Experience to customers that
is Fun, Memorable, Personalized, Effortless and Value Added.
The CXARO contributes actively and positively to sales-merchandising culture and
operational excellence at retail. They will lead a number of functions in the store
including, but not limited to:
replenishment, visual merchandising, Section
Perfection standards, auto-replenishment maintenance, inventory management,
planogram design, event setup, warehouse maintenance, receiving, analysis of
reporting tools to enhance merchandising experience to drive sales, and when
required, customer service and sales.
The CXARO will be responsible for section and POD Ops Excellence and ensure that
retail sales per square foot is maximized. Using data driven decision making, Retail
Ops will deliver full, attractive, interactive displays that are in line with the Section
Perfection Playbook. They will focus on following replenishment guidelines and
work with the POD CXAs, CX Lead and CX Manager to remedy inventory issues and
constraints in the replenishment process.
Delivering sales growth through world class visual merchandising and operational
excellence is key to success in this role.
KEY DUTIES & RESPONSIBILITIES:
- Warehouse Management and Receiving, Prepare receiving warehouse for daily truck deliveries. Ensure truck path is clear and receiving dock is organized.
- Conduct daily opening and closing safety walk of warehouse and back end
- Ensure safe, efficient and organized offloading and loading of transfer truck.
- Ensure all shipments being sent back on the truck are accounted for and
- Follow all protocols related to safely providing green light for truck receipt and
- Organize shipments and stage them to be sent to the sales floor or be put
- Receive store bound PO shipments. Follow all receiving procedures to ensure
SOP.
- Maintain clean and organized signage and fixture zones. Monitor stock levels
party.
- Maintain safe, clean and organized display box inventory section. Assist with
Merchandising and Inventory Management
- Coordinate replenishment activities by flowing stock to the sales floor.
- Surface issues with autoreplenishment, overstock and inventory to be
- Perform post autoreplen OOS procedure as per SOP for Auto-Replen.
- Perform cycle counts where required to correct discrepancies.
- Perform inventory investigations and escalate concerns in line with SOP
- All sections must be merchandised to the standard outlined in the Section
Partner with POD team to close gaps.
- Perform adjustments to transfer order min/max levels when observing out of
min/max values based on sku performance data and OOS frequency
- Create interactive and engaging displays that encourage play and trial at the
associates and leaders on planning.
- Maintain full bays at all times and react daily to stock outs with extra facings
reflow where stock outs are excessive and black dot program will not work.
Partner with CXM and Purchasing to escalate stock deficiencies.
- Replace empty hooks with adjacent double facings and substitutes in
- Maintain signage standards in accordance with the Section Perfection
- Coordinate with marketing and purchasing and execute large signage drops
team to execute.
- Execute promo plans, sales and events through coordination with all
- Execute event setup by auditing flyers, product locations and pricing in line
- Participate in and promote culture of ongoing cleaning and section
Customer Experience and Sales
- Achieve sales to budget targets.
- Acknowledge customers while on the sales floor.
- Filter customers through appropriate sales channels. Perform warm handoffs
- Deliver service that is fun, memorable, personalized, effortless and value
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