Marketplace Operations Coordinator - Toronto - Quartermaster inc.

Description

Overview

BUILD SOMETHING YOUR NEIGHBOURS WILL LOVE

We're building Toronto's dedicated platform for home management to empower the city's homeowners and to better connect our neighbours and the local Pros they trust.

Our focus is purely on the GTA market right now. We build our property base one street at a time, and our marketplaces one neighbourhood at a time. We're a local tech company in every sense of the word. We start with integrity, neighbourhood values, and competitive craftsmanship, and we build our business on neighbourhood trust.

We believe in holistic solutions to consumer problems. We believe in high-trust hyperlocal communities. We believe in low commission marketplaces that the best Pros can actually say yes to. And we believe that tech companies should go to work for the locally loved Pros of the GTA rather than trying to get those Pros to effectively work for the tech company. We believe that it's good business to care. We believe that this problem space deserves a form of digital transformation that the people and Pros of Toronto can trust and invest in.

If this resonates with you and you're at a point in your career and your life where you want to do something uniquely difficult for a meaningful outcome, you've found your next home.

Role Salary

$70,000 to $80,000

Role Overview

We're looking for a highly organized and adaptable Marketplace Operations Coordinator to join our team. In this role, you'll help keep the Quartermaster marketplace running smoothly by supporting day-to-day operations and delivering an exceptional experience to both homeowners and Pros. From managing project workflows to resolving support requests, you'll be at the heart of marketplace execution. You'll oversee multiple projects simultaneously to ensure both homeowners and Pros have a seamless experience, while tracking manual steps to help us identify opportunities for automation. You'll also surface customer pain points and champion the voice of the customer internally, contributing to a stronger, more responsive product.

You'll be part of a fast-paced, growing team that values ownership, attention to detail, and the drive to improve how things work. This is a great opportunity for someone early in their operations or customer experience career who wants to grow their skills and make a meaningful impact.

WHAT YOU WILL BE DOING

Operational Execution and Customer Experience

• Manage projects from intake through final review, ensuring every step is executed with care and efficiency.
• Demonstrate excellent judgment when providing customer support, ensuring the best possible experience for both Pros and Homeowners.
• Identify patterns in user needs and pain points and escalate relevant issues to cross-functional teams.
• Deliver thoughtful and professional support to both homeowners and Pros, handling issues with empathy and precision.
• Maintain accurate tracking of project details, timelines, and documentation.
• Apply critical thinking to improve workflows and reduce friction in daily operations.

Team Collaboration & Leadership

• Collaborate effectively with teammates, following established processes while recognizing when adaptations are needed based on context or customer needs.
• Collaborate cross-functionally to ensure customer experience remains seamless and responsive.
• Contribute positively to team dynamics while developing confidence in your role.

Mission-Driven Execution & Competitive Edge

• Align daily tasks with company mission and team goals.
• Look for customer experience gaps and raise them for resolution.
• Maintain high standards in user interactions, helping Qm stay competitive.
• Stay alert to patterns and trends in the market and customer feedback.

WHAT YOU BRING

• A customer-first mindset and the ability to assess and resolve basic issues independently.
• Clear and professional communication skills, with a willingness to ask questions and seek clarity.
• Enthusiasm for collaboration and a desire to contribute positively to team dynamics.
• A growth-oriented attitude, with openness to feedback and a drive to build new skills over time.
• An eye for inefficiencies and a proactive approach to suggesting improvements.
• Strong attention to detail and consistency when tracking and completing tasks.
• A sense of ownership and accountability when managing responsibilities, with a focus on follow-through.
• 1+ years of experience in customer support, marketplace operations, or a related field, with a proven ability to learn quickly, take ownership of tasks, and execute them accurately.

THIS IS A GOOD FIT FOR YOU IF…

• You're mission-driven and looking to solve the mission's hardest problems.
• You're at a point in your life and your career where you want to tackle a uniquely demanding job to produce meaningful impact.
• You're keen to work in-person with a team.
• You show up like an owner.
• You want to value the equity and solve for others.

TEAM VALUES

Integrity – We prioritize integrity over comfort, convenience, and the short-cuts of success that drive metrics but undermine trust.

Trust – We cannot win unless we win on trust. Trust is hard to earn and easy to lose. We need to be built for it in our DNA.

Competitiveness – We believe that competitiveness is a critical complement to integrity and trust. If we're not our customer's best choice, then we're wasting their time. We believe in the power of healthy competitive markets, and we believe we need to be uniquely competitive to win in this space. We have too much respect for the other players in this space to expect things to be easy. That's a good thing.

Empowerment – Any win we achieve needs to be first and foremost a win that we deliver to others, starting with our customers, and their long term best interests.

VACATION AND BENEFITS

We know the power it takes to be successful in a challenging mission and we want to ensure our team is rested and ready to go.

• We offer 30 days of PTO annually, which can be used for vacation, personal days, or illness. Five of these days are designated as company-wide closures around the start and end of the year.
• In addition, our benefits plan covers health, dental and wellness to add that extra pep in our step, and help us sleep at night.
• We have a tech allowance benefit to help set you up for work.
• We have pregnancy and parental leave policies, and we're ready to support your family's next stage of growth.

EMPLOYEE OWNERSHIP:

We're a team on a mission. We expect a high degree of ownership from each other and we pair that with higher than usual employee ownership in the company.

LOCATION:

On-Site