Service Manager - Brampton, Canada - DXP I NatPro

DXP I NatPro

Verified Company

Brampton, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Natpro is looking for a
Service Manager for their
Brampton, Ontario location. The Service Manager has a broad range of responsibilities.

Responsibilities of the Service Manager are, but are not limited to:

Aftermarket Administration: Enter sales orders, draft purchase orders etc. using the Natpro ERP System; monitor records and reports
including shipping, receiving, and order fulfillment
to ensure customer satisfaction; Submit Return Material Authorization (RMA) to Customer

-
Provide Technical support and expertise.
-
Communication: Exercise daily communication as required between all Natpro Team Members; act as liaison as required between business units for completion of tasks; actively participate in team meetings and offer recommendations and ideas on areas of concern; build and maintain positive working relationships by effectively leading, communicating and regularly sharing information and knowledge with team, in addition to internal and external vendors, suppliers, customers, clients, etc.
-
Warranty Process: Ensure that all warranty repairs are completed expeditiously or report upwards on any outstanding issues that are blocking progress of the warranty resolution; initiate all warranty claims to the factory for issues with represented manufacturer's warranty; finalize all warranty claims with our represented manufacturers; Liaise with the VSM's on commercial issues
-
Productivity:Measure productivity of existing policies and procedures and recommending required changes that will improve effectiveness and efficiency to ensure continuous growth and improvement; provide aid to teams to prioritize improvement opportunities on tactical planning objectives to maximize waste reduction; successfully communicate and administer practices and procedures to enhance operations; assist with developing and implementing business improvement systems; Participate in developing long-range goals and objectives to ensure continuous growth and improvement

-
Department Financial responsibilities:

Department Spending: Adhere to developed Cost Optimization Projects (COPs) and identify cost reduction opportunities; within key business processes
Budget: Develop and implement budgets for departments; Prepare production and other reports and develop and manage operating budget for area of responsibility
Profitability: Financial responsibility towards profitability of department

-
Parts Procedure: Develop, implement, and maintain Parts Procedures, train team members as required. Ensure compliance to Parts Procedures
-
Inventory management

Inventory Count
Participate: Support execution of the annual inventory count / audit

-
People management that includes:

Hiring of

New Employees:
Responsible for appropriate staff levels to meet requirements of departments, market sectors and manufacturer representatives.

Onboarding of new employees, including training.
Managing work follows and procedures.
Occupational Health and Safety Process
Performance Management and Exit Process
Attendance Process

Requirements:

5+ years of office experience
Direct supervision experience
Encourages excellence through being a positive influence in the development of others
Customer focused, meets expectations internally and externally, and forms partnerships
Possess exceptional organizational skills; Demonstrated ability to manage multiple and sometimes conflicting priorities and work in a highvolume environment
Able to provide timely and concise information to others
Must have excellent communication skills, both written and verbal with the ability to communicate professionally and courteously
Have a keen eye for detail, can detect problems areas and recommend solutions and/or take corrective action when required
Basic accounting education or equivalent experience and strong computer skills
Comfortable working in a field office environment
Must be able to work independently and as part of a team