Travel Counsellor - Ottawa, Canada - Tourism Industry Association of Ontario

Tourism Industry Association of Ontario
Tourism Industry Association of Ontario
Verified Company
Ottawa, Canada

1 week ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Company Summary:
Destination Ontario is the lead tourism marketing organization for Ontario, Canada. We market Ontario to travel consumers within Ontario, Canada and around the world.

We inspire travellers to make Ontario a must-see destination on their travel list and to return to the beauty of Ontario again and again.

Key to our success is working collaboratively with our tourism partners to benefit from shared content, joint partnerships and delivering a visitor-first approach to our marketing.


  • Location: 777 Highway 417, RR # 1, Chute a Blondeau, Hawkesbury, East Region
Date Posted: 16 Mar 2023
Closing Date: 15 May 2023

  • How to apply:

How to apply:


  • Your cover letter and resume combined should not exceed five (5) pages.
For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume:
Tips, Tools and Resources.

  • Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.
  • Read the job description to make sure you understand this job.
  • OPS employees are required to quote their WIN EMPLOYEE ID number when applying.
  • If you require a disability related accommodation in order to participate in the recruitment process, please Contact Us to provide your contact information. Recruitment services team will contact you within 48 hours.
  • Job Type: Contract
  • Job Category: Entry-Level
Are you an enthusiastic individual with great customer service skills who excels in a team environment?


The Ontario Travel Information Services team of Destination Ontario, an agency of the Ministry of Tourism, Culture and Sport is seeking a Travel Counsellor to promote Ontario as a premier, four season travel destination.

Don't miss this exciting opportunity


OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:

We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.


Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.


We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code.

Refer to the "How to apply" section if you require a disability-related accommodation.


What can I expect to do in this role?

In this role, you will:


  • Market and promote travel in Ontario and the tourism industry, products and services by interacting with consumers and visitors and by responding to inquiries in person, by telephone, in writing and through the use of digital channels;
  • Provide trip planning and travel counselling services, and develop customized travel plans and itineraries;
  • Conduct research from a variety of sources to keep uptodate on tourism information and industry trends, and for the preparation of specialized broadcast reports;
  • Promote Ontario tourism products and services at special interest groups, tourist association presentations, trade shows and special events;
  • Contribute to content development of travel information and itineraries;
  • Assist in the planning and delivery of training programs for new and seasonal/summer staff
  • Perform administrative and retail sales functions, such as maintaining reference files, coordinating inventory control, monitoring building maintenance services and retail sales, and handling cash for the merchandising program.

How do I qualify?

Mandatory

  • You must possess oral French language skills at the advanced level and written French at the advancedminus level. Your proficiency level will be confirmed before hire.
  • This position works within a 7 day work week and requires the ability to work shift work, including evening, weekends and holidays.
  • Ability to travel to other work locations as required.

Communication, Persuasion and Interpersonal Skills

  • You can provide travel information to clients in person, by telephone, in writing as well as through the use of digital channels
  • You can market Ontario as a fourseason travel destination and encourage visitors to extend their stay
  • You can network with representatives from the tourism industry in Ontario (from travel organizations, hotels, resorts, transportation carriers, etc.) to obtain information for clients and keep up to date on new products and tourism trends
  • You can prepare reports, create presentations, and conduct presentations

Travel Counselling and Customer Service Skills

  • You have excellent customer service skills to respond to inquiries, provide travel planning and counselling services, and prepare customized travel plans and/or itineraries
  • You can respond to
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