- Container tracking via closing/updating runs with correct containers
- Including maintenance of feedback log for driver supervisors on their drivers' container tracking and mobile application use
- Improve service level to external & internal customers by monitoring the dispatch email inbox
- Proactively communicate with external & internal customers and resolve issues as they arise or escalate to the appropriate individual when necessary
- Investigate, verify, and resolve any discrepancies between sales/purchase orders and/or the shipping documents including, but not limited to, PODs, BOL and carrier confirmations.
- Coordinate high volumes of documentation within tight timelines, review open shipping documents and ensure timely processing of closing transactions
- Track the flow of shipments
- Administrative tasks as assigned.
- Ability to work independently.
- 2 to 3 years experience in transportation or customer service roll would be preferred.
- Strong professionalism and customer service skills
- Experience with multi-tasking
- Good attention to detail is a must.
- Strong experience with Excel
- Full time, permanent position
- A competitive annual base salary, vacation and benefits.
- The tools and support needed to be successful in your career and professional development.
- A dynamic & rewarding work environment that is also a lot of fun
Dispatch Administrator - Hamilton, Canada - American Iron & Metal
Description
Company Description
Be part of AIM's growing success.
American Iron & Metal Company (AIM) is a recognized global leader in the metals recycling industry, with over 125 locations and 4,000 employees worldwide. We have continued to thrive over the past eight decades due to the dedication of our employees and the ongoing trust and support of our customers.
Be a part of the AIM team, a growing team that over the years has successfully evolved into a multi-faceted company whose business divisions include metals recycling, construction waste recycling, weldment fabrication, demolition and dismantling, and auto recycling.
We take pride in doing good things for the environment to help create a greener, more sustainable future for everyone.
It's simple, we do it well. We strive for excellence.
Job Description
American Iron & Metal is looking to add a Dispatch Administrator to join our growing logistics team. Every AIM employee takes great pride in their job and is willing to go the extra mile to ensure the success of the company.
As an AIM Dispatch Administrator, the candidate will be responsible for providing a high level of customer service to our AIM accounts.
This is a fast-paced dynamic environment that requires the ability to problem solve while providing exceptional customer service.
We will provide the chosen candidate with the proper training to ensure their success.
What you're responsible for:
Qualifications
Additional Information
What we offer :