Lead - Richmond, Canada - HMSHost - Starbucks

Description

Starbucks

HMSHost at Vancouver International Airport

Domestic, Concourse A, Gate A4

3211 Grant McConachie Way

Richmond, BC V7B 0A4

Canada


Summary:

The Lead for HMSHost Food and Beverage locations accurately and efficiently processes customer orders, maintains a friendly, efficient, and appealing environment for associates and customers, provides guidance to other associates on proper procedures within the unit, and assists in the day-to-day operations of the stores.

Responsibilities also include welcoming all customers, encouraging, through leadership and example, the highest level of sales and customer service performance by other associates, assisting associates to maximize sales and customer service through coaching, counseling and mentoring, and performing all other responsibilities as directed by the business or as assigned by Management.

This is a non-exempt position.


Essential Functions:

• Accurately and efficiently processes orders while following recipes and/or product directions; or
• Operates a cash register and receives cash or credit card payments from customers, accurately counts and provides change to customers when appropriate while following all HMSHost customer service and cash handling policies and procedures
• Assists in locating, reconciling, and verifying the accuracy of transactions and operates equipment with peripheral electronic data processing
• Receives inventory, moves and lifts food and beverage products and supplies; transfers supplies and equipment between storage and work areas by hand or cart
• Provides guidance to other associates on proper portion control in the preparation of food, and monitors whether proper food handling procedures, as outlined by Management, are followed including wrapping, labeling, dating, stocking, storing, rotating and checking temperature of products, coaching where any deficiencies exist
• Assists the Manager or Supervisor in maintaining a friendly, efficient, and appealing environment for associates and customers
• Develops a solid knowledge of product and services available in unit
• Cleans and sanitizes work station and equipment

Minimum Qualifications, Knowledge, Skills, and Work Environment:

• Requires a High School diploma or equivalent (GED)
• Requires a minimum of 6 months cash handling and customer service experience
• Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers
• Requires the ability to bend, twist, and stand to perform normal job functions
• Requires the ability to lift and/or move up to 40 pounds
• Frequently immerses hands in water and water diluted with chemical solutions

Equal Opportunity Employer (EOE) Minority/Female/Disabled/Veteran (M/F/D/V) Drug Free Workplace (DFW)