User Support Technician - Surrey, Canada - Dr. Tech Services Ltd
1 week ago
Description
Education:
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- Experience: 2 years to less than 3 years
Work setting:
- Computer hardware or software retailer/wholesaler
Tasks:
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
Computer and technology knowledge:
- Android
- Shell script
- Device drivers
- MS Office
- MS Windows
- Wireless networks
Work conditions and physical capabilities:
- Work under pressure
- Tight deadlines
- Physically demanding
- Attention to detail
Personal suitability:
- Client focus
- Judgement
- Organized
- Team player
Health benefits:
- Health care plan
- Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week
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