IT Customer Support I - Calgary, Canada - Alberta Health Services

Alberta Health Services

Verified Company

Calgary, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Your Opportunity:

This position supports the

Connect Care:
Non-Medical devices project. One of the critical readiness activities for Connect Care involves completing something called Technical Dress Rehearsal (TDR).

Before launch, all computers and their peripherals such as e-signature pads and printers must pass a series of tests to ensure launch readiness.

The TDR Fixer role resolves, and/or coordinates the resolution of, test failures of the many computers and related devices that wil be used for Connect Care.

Limited out-of-town travel is required; most of the work is done remotely.

Partnering with other IT support teams, the fixer promptly responds to both electronically logged problems and direct requests for help from testers.

The fixer must have an in-depth understanding of workstations' functions, the test cases required for each workstation, and the appropriate resolution channel.

The TDR fixer is truly a "hub", working with other fixers, a large team of testers, a coordinator and a PM to direct problems with configuration/build, hardware, printing, consumables to the appropriate resolution team.

This requires outstanding communication and problem-solving skills as well as considerable technical savvy.

Description:

As an IT Customer Support I, you will provide the first level of technical support for clinical and non-clinical staff and departments.

Your typical duties include receiving and handling initial helpdesk requests for IT support; responding to common requests for support as well as participating in the set up and maintenance of computer software, hardware and systems.

Classification: IT Customer Support I
Union: AUPE GSS
Unit and Program: IT
Technology Projects
Primary Location: Quarry Crossing
Location Details: As Per Location
Multi-Site: Not Applicable
FTE: 1.

00

Posting End Date: 30-JAN-2023

Temporary Employee Class: Temp F/T Benefits

Date Available: 06-FEB-2023

Temporary End Date: 06-FEB-2024

Hours per Shift: 7.75
Length of Shift in weeks: 2
Shifts per cycle: 10
Shift Pattern: Days
Days Off: Saturday/Sunday
Minimum Salary: $26.23
Maximum Salary: $32.04
Vehicle Requirement: Not Applicable

Required Qualifications:

Completion of certificate in Computer Support or equivalent.

Additional Required Qualifications:

Preferred Qualifications:

Experience with Technical Dress Rehearsal (TDR).