Client Relations Manager - Mississauga, Canada - Royal Bank of Canada

Royal Bank of Canada

Verified Company

Mississauga, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Come Work with Us
At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you're helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title
Client Relations Manager - Group Benefits

What is the opportunity?

As a Client Relations Manager, you will be directly supporting employees by leading team meeting objectives and related activities to achieve superior client experience, optimal business retention, profitable growth and productivity.

You will be providing superior coaching, leadership and development of employees in order to achieve service level, quality targets and best possible client experience.

What will you do?

Taking ownership and accountability in resolving escalated inquiries and issues
Determining appropriate action for complex issues, both internally and externally, with mínimal management involvement and mentoring the team to do the same
Contributing to revenue growth through expense/ FTE management and operational effectiveness
Leading the team to maintain Advisor and Business Partner relationships through relationship building, partner meetings, and superior customer service
Coaching and providing a high standard of client care, service opportunities and techniques
Establishing relationships with Underwriting, New Business, Sales Teams, and Brokers/Advisors.
Working closely with internal partners to provide seamless service (Underwriting, New Business, Product, Sales Reps, Brokers/Advisors) Encourage reward and recognition with the team and service partners

What do you need to succeed?
Must-have

Minimum 24 years of Leadership experience
Postsecondary and/or applicable work/insurance experience
Excellent organizational skills, initiative and proactive
Proven verbal and written communication skills, strong interpersonal skills
Ability to partner and collaborate successfully with internal and external partners, client focused.

Nice-to-have

Group Benefits Insurance and Management experience

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.

We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and highperforming team
Opportunities to do challenging work

Job Summary

Address:

MISSISSAUGA, Ontario, Canada

City:

CAN-ON-MISSISSAUGA

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

Insurance

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

:00

Application Deadline:

:00

Inclusion
and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth.

We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work.

We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.