Help Desk Technical Agent - Greater Sudbury, Canada - StaffStat, Inc.

StaffStat, Inc.
StaffStat, Inc.
Verified Company
Greater Sudbury, Canada

2 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Durée de l'emploi:
Permanent


  • Langue de travail: Anglais
  • Heures de travail: 37.5 hours per week
  • Education:
  • Expérience:

Education:


  • College/CEGEP

Work setting:


  • Office building

Tasks:


  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Perform Webserver backup and recovery operations
  • Provide customer service

Type of experience:


  • Call centre

Work conditions and physical capabilities:


  • Fastpaced environment
  • Work under pressure
  • Tight deadlines
  • Repetitive tasks
  • Attention to detail
  • Sitting

Personal suitability:


  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Initiative
  • Judgement
  • Organized
  • Team player
  • Ability to multitask
  • Time management
  • Honesty

Screening questions:


  • Are you currently legally able to work in Canada?
  • Do you currently reside in proximity to the advertised location?
  • Do you have previous experience in this field of employment?

Experience:


  • 1 year to less than 2 years

Health benefits:


  • Dental plan
  • Disability benefits
  • Health care plan
  • Vision care benefits

Financial benefits:


  • Life insurance

Other benefits:


  • Paid time off (volunteering or personal days)
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