Service Manager - Saskatoon, Canada - Fort Garry Industries

Fort Garry Industries

Verified Company

Saskatoon, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Fort Garry Industries (FGI) was founded as Fort Garry Tire & Vulcanizing in 1919 in Winnipeg, MB. Today, we are Canada's most trusted truck and trailer parts, sales, and service provider.

The Fort Garry Industries group of companies has over 500 employees with over 20 locations in five provinces, Ontario, Manitoba, Saskatchewan, Alberta, and BC.

With over 100 years of service under our belt, Fort Garry Industries is always expanding and looking for talented and motivated people to join our team and help with our continued success

Fort Garry Industries has an exciting opportunity for a Service Manager to join our team at our Saskatoon branch.
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_A highly competitive wage + bonuses_:

Extended Health Care
Health Spending Account
Dental/Vision Benefits
Employee Assistance Programs
DPSP and RRSP
Casual Dress Code
Fun and supportive work environment
Continuous learning

Duties and Responsibilities:

Plan work schedules and assign duties to maintain adequate staffing levels and ensure that activities are performed safely and effectively.
Oversee operations in shop to ensure compliance with quality standards
Keeping informed of all vendor updates, warranty policies and product changes to maintain effectiveness in this role.
Conducting periodic spot checks of all jobs throughout the day to ensure timely repairs, quality workmanship and cleanliness.
Review open work orders and resolve issues to ensure successful resolution to outstanding issues.
Be aware of Top Service Accounts, key branch accounts and company accounts. Contact key individuals at the Top Service Accounts.
Find new opportunities for sales of new and existing products
Provide a safe and healthy workplace in accordance with FGI polices and COR requirements
Execute FGI customer service standard.
Engage with service shop customers, address issues and resolve, ensuring customer satisfaction.
Support and lead service shop activities for staff including hiring, training, scheduling, coaching, evaluating and attendance

Qualifications & Experience

A high school diploma or GED
Journeyman ticket an asset
3+ years of working experience as a Service Manager or a similar role in similar industry an asset combined with demonstrated exceptional customer service and sales
Related experience in high volume customer service preferably in automotive, or heavyduty parts service
Demonstrated good leadership, problem solving and team building skills