General Manager - Oakville, Canada - Tim Horton | SJT Food Services Inc.

Description

As a General Manager, you are an enthusiastic role model who motivates Team Members to deliver exceptional service for every guest, every time.

As a passionate team leader, you believe in the importance of training Team Members to ensure high standards of guest service, quality and cleanliness are achieved.

Through your knowledge of the quick-service restaurant industry, you take pride in supporting the Owner in the day-to-day operations of a fast-paced restaurant.

• Managing labour costs through effective scheduling and floor management
• Controlling food & paper costs using order guides
• Ensuring that product launches and promotions are executed with perfection
• Resolving Guest issues, as well as working with your team to minimize issues
• Participate in the recruitment process
• Training new Team Members
• Monitor weekly and monthly inventories
• Prepare and provide restaurant Team Members with performance reviews
• Train, remind and encourage Team Members to follow all Health & Safety policies and program we have in place
• Coach & discipline Team Members as needed
• Be a leader and always lead by example by following all Tim Hortons policies and procedures
• Plan, organize, direct, control and evaluate daily operations
• Balance cash and complete balance sheets
• Complete cash reports and related forms
• Foster a positive work environment through leadership and example

• Competitive salary
• Quarterly performancebased bonus program
• Health & Dental benefits
• Company RRSP matching program
• Comprehensive training
• Incentive and recognition programs
• Advancement opportunities
• Community involvement

• Walking and standing for long periods of time
• Able to lift and carry up to 20 kg / 45 lbs
• Able to help as needed in receiving large deliveries up to twice a week
• Able to transition between cold (e.g. freezer) and hot (e.g. oven) working environments
• Ability to work under pressure in a high fastpaced environment adhering to tight deadlines

• Must be flexible as your work schedule may vary weektoweek based on business needs, while fostering a fair work/life balance. Monthly schedules may require some afternoon and weekend shifts.

• Education
• Secondary (high) school graduation

• Minimum 2 years experience in the quickservice restaurant industry

• Point of Sale System, Microsoft Office
• Word, Excel, Outlook
• Clearview experience an asset
• Excellent written and verbal communication
• Strong leadership and interpersonal skills
• Customer service mindset