Remote Bilingual Customer Advisor - Toronto, Canada - Amex

Amex
Amex
Verified Company
Toronto, Canada

1 week ago

Sophia Lee

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Sophia Lee

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Description

You Lead the Way. We've Got Your Back.


At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways.

Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible — and we're proud to back each other every step of the way.

When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

Go above and beyond at a company that sets the standard for customer-first service.


In this specialized role, our Customer Advisors will:

  • Deliver extraordinary customer care and value to Card Members in a fast paced, highly regulated environment
  • Handle complex customer queries endtoend, taking ownership and resolving concerns on First Contact
  • Ask probing questions to build rapport, understand the customer profile and make tailored recommendations to increase customer loyalty
  • Synthesize information from multiple systems to create the best possible outcomes for our customers

About Us:


  • We offer flexible benefits (dental, medical, group savings programs)
  • Colleagues start with three weeks of vacation annually (increases with tenure)
  • Monthly performance incentive
  • We encourage career development through mentorship
  • We hold a strong focus on diversity and inclusion initiatives
  • We promote a worklife balance (shift changes occur 12 times per year)
  • We're open from 6 a.m. to 3 a.m. Monday to Sunday EST.

About you:


  • You have exceptional verbal communication skills in English
  • You're empathetic, persistent, and engaging
  • You love problemsolving and are selfdriven to make things happen
  • You're flexible and able to work during operating hours including at least oneday on the weekend
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