Chief Operations Officer - Sebringville, Canada - Ontario Mutual
Description
Job Title:
Chief Operations Officer (COO)
Reports to:
CEO
Job Purpose
The Chief Operating Officer (COO) is an integral member of the Senior Leadership Team. Responsible for
the strategic direction of all operational and service areas within Tradition Mutual Insurance Company
(TMIC) including Sales (Brokers & Agents), Underwriting, Claims, IT, Marketing, and Loss Prevention.
Duties include directing staff and planning and controlling activities, ensuring that procedures are in
place to implement predetermined corporate policies, providing leadership, direction and guidance as
required, and ensuring appropriate communication and training occurs for such things as changes to
strategic direction and company goals/objectives that impact employees directly reporting to this
position, including changes in policies and routines.
Duties and Responsibilities
_Sales (Brokers /Agents / Marketing) _
- Monitor operational performance of the Brokers and regularly report operational results to the
CEO.
- Liaise with Brokers to foster strong relationships
- Identify new Broker growth opportunities
- Monitor and make recommendations to compensation structures for Broker agreements and
- Direct report of Sales Agents including monitor operational performance of the Agents and
CEO.
- Establish direction around setting marketing strategy, strategic initiatives and plans to target
_Underwriting _
- Plan and direct the department's activities to achieve stated/agreed targets and standards for
legislative compliance
- Monitor operational performance of the underwriting team and regularly report operational
CEO.
- Perform expert level role in Underwriting as required to support or set direction for the
- Continually increase organizational efficiency through the use of tools, software and calculators
- Communicate all underwriting changes to the rest of the organization, including rate changes,
- Provide coaching to staff on technical and/or customer issues as required
_IT Support _
- Monitor operational performance of the IT support staff and regularly report operational
CEO
- Continually increase organizational efficiency through the use of tools, software and calculators
- Provide coaching to staff on technical and/or customer issues as required
_Claims _
- Consult with the Claims Manager on planning and directing the department's activities to
excellence, and legislative compliance
- Regularly monitor operational activities and regularly report operational results to the
CEO
- Review ongoing claims files with Claims Manager as required
- Assist with recruiting and the selection of Claims team members on an ongoing basis
- Consult on all Claims policy changes
_Loss Prevention _
- Assist the Senior Leadership team with setting loss prevention inspection criteria and guidelines
- Consult with the Claims Manager and/or Underwriting Manager on inspection information and
- Assist with possible future recruiting of Loss Prevention team
- Review and negotiate terms with third parties for loss prevention inspection services
- Consult on all Loss Prevention policy changes
_Decision Making Based on Analytics and Data Usage _
- Provide high level direction using metrics and targets to foster common goals of the
- Assist the Leadership team with rate develop and product pricing to ensure rating adequacy for
- Provide insight to the Leadership Team on potential products
- Recommending new products or
- Leverage data for decision making to effectively market TMIC
- Ensure communication between all departments
_Other Management Duties _
- Work with Executive Team to set annual company and departmental and individual objectives
stated goals
- Attend Board meetings and provide and present operational reports when requested
- In Conjunction with the Finance manager, provide leadership & management decisions on
- Act as Company Ombudsman in compliance with required regulations
- Provide signed authorization to payments as per Company Policy
- Conduct regular quarterly staff meetings and attend department meetings
- Complete annual performance reviews for direct reports and provide staff salary
- Provide coaching to
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