Customer Support Specialist - Vancouver, Canada - Backdrop

Backdrop
Backdrop
Verified Company
Vancouver, Canada

14 hours ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Do you see yourself as:
_

- _Someone who values work/life balance?_
- _A go-getter and problem-solver?_
- _Fun to work with and enjoys being part of a team?_
- _Is organized and detail-oriented?_
- _Early in your career and looking for a great resume builder?_
- _Enjoys working in a fast-paced office environment?_
- _Ready to work for a growing company that values your input and creativity?_


If this sounds like you, you could be the new Rockstar Customer Support Specialist we are looking for to join our team

Who We Are:


Since Covid restrictions have shifted, we hit the ground running with new fast-paced growth, and our strongest team to date.


We remain solid in our belief that happy employees make a business grow, which is why we place a huge value on office environment, goals and incentives, competitive salaries, and work/life balance.

We're a small company with big goals and are currently setting the groundwork for scale at a massive level over the next 12 months, giving a HUGE opportunity for earning ability and advancement for years to come


Duties and Responsibilities of the Customer Support Specialist:
We produce custom portable backdrops for events and exhibitions. Your role will be to support current and future customers with orders.


Expect to:

  • Support customers in the purchase of their new display
  • Help address any customer service issues such as lost packages, missed deadlines, etc.
  • Work with clients across multiple industries such as entertainment, medical, finance, tech, etc
  • Follow up regularly to ensure customer needs are met
  • Help to maintain client deadlines
  • Coordinate with colleagues in job management, artwork submission, and product delivery deadlines
  • Follow through with customers to ensure they stay informed each step of the claims resolution process

Experience and Requirements of the Customer Support Specialist:

We hire based on cultural fit Although education and experience are important for the role, we place a large importance on personal character, drive, and ability.


We are looking for someone who is:

  • Well versed in product sales support or customer service, with at least one year of relevant experience
  • Excited to communicate and collaborate with many different clients on a daily basis
  • Positive, upbeat, "cando" attitude with a penchant for problemsolving and helping others
  • A team player, but works well without being micromanaged or given close daily instruction
  • Detail oriented, fast learner, and technologically inclined
  • Thrives in a fastpaced environment
  • Fluent in English (verbal and written)
  • Shares our values of personal accountability, positivity, and professionalism

Perks and Benefits of the Customer Support Specialist:

We truly feel that happy employees make the best employees That is why we offer competitive wages and room for advancement as we grow.


  • Competitive pay and solid earning potential
  • Revenue share program bonuses based on monthly company revenue
  • Annual raises
  • Paid vacation and sick days
  • Competitive benefits package including Extended Health Coverage, Dental, Vision, and Life
  • Prime Yaletown location next to the best spots for lunch and coffee (and after work happy hours)
  • Great office vibe that includes free snacks and video games
  • Ability to contribute, collaborate and be part of a growing company
  • A professional, yet fun culture where you are valued
  • Regular team celebrations for everything from birthdays to milestone achievements
  • Quarterly company outings such as dinners, hockey games, and casino nights

Interested? We'd love to hear from you

Job Types:
Full-time, Permanent


Salary:
From $41,500.00 per year


Benefits:


  • Casual dress
  • Company events
  • Dental care
  • Disability insurance
  • Extended health care
  • Life insurance
  • Paid time off
  • Vision care

Flexible Language Requirement:

  • French not required

Schedule:

  • 8 hour shift
  • Monday to Friday

Supplemental pay types:

  • Bonus pay

Ability to commute/relocate:

  • Vancouver, BC V6B 1H4: reliably commute or plan to relocate before starting work (required)

Education:


  • Secondary School (required)

Experience:


  • Customer Support /
Client Services Occupations: 1 year (required)


Language:


  • English (required)

Work Location:
In person
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