Care Coordinator - New Brunswick, Canada - Air Liquide

Air Liquide

Verified Company

New Brunswick, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

At VitalAire we believe in patient-centered care and innovation. We're on a mission to help transform healthcare for the better. From advancement and digitization of our tools, products, and systems, to forging meaningful relationships with our patients. VitalAire is Canada's leading provider of sleep apnea tests, treatments and home oxygen services.

We partner closely with the healthcare community to deliver an exceptional patient experience that supports health, wellness and collaborative medicine.

Ready to be part of this global family of companies making a difference in the quality of life for patients around the world?

How will you CONTRIBUTE and GROW?:
VitalAire is currently recruiting a full time highly energetic and motivated Care Coordinator for our Mississauga, ON branch.

The Care Coordinator provides customer support by answering incoming calls and placing outbound calls pertaining to Sleep Apnea treatments, Oxygen and other respiratory services.

As necessary, contacting referral sources and customers to obtain further information to update and complete the electronic patient file.

Answering large volume of calls in a timely manner
Identify customer needs, clarify information, research issues and provide resolutions
Creates and updates customer electronic files for Customer Management and scheduling systems
Maintains integrity of client file information by electronically documenting both written and verbal correspondence
Build and maintain professional relationships with clients, referral sources, hospitals, funding agencies and internal customers
Responds to Sleep health and Oxygen customer service inquiries providing appropriate solutions
Handling customer complaints; receiving and reporting incidents in the electronic systems
Troubleshooting Sleep Apnea and Oxygen equipment malfunction calls and where necessary escalate calls to designate
Conduct outbound calls as required to complete or update client files
Performs other Customer Service related activities as required

_________:

Are you a MATCH?:

High School Diploma background or experience in Customer Service/Medical Office
Keyboarding Skills (+45 wpm)
Strong experience with data management
Marketing and Sales skills are an asset
Bilingual is an asset

Here is why you should join

Competitive total rewards : Salary, bonus, flex benefits & pension plan
Growth opportunities : Upward mobility, career progression, and tuition reimbursement
Work/life integration : From standard hours to personal time off, we encourage life outside of work
Inclusive workplace : Bring your whole self to work as you learn and grow
Meaningful work: Do work that matters
Awesome team : Teamwork and connection power our business
Global collaboration : Collaborate near and far by being part of a global leader
Culture of safety: We weave safety and wellness into all that we do

Additional Information
**Our Differences make our Performance
**At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.