Field Service Technician - Pointe-Claire - Entrust Datacard

Description

Join us at Entrust

At Entrust, we're shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely.

Get to Know Us

Headquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with cutting‑edge, scalable technologies. But our secret weapon? Our people. It's the curiosity, dedication, and innovation that drive our success and help us anticipate the future.

We're looking for a Field Service Technician – Quebec

Provide preventive and emergency maintenance on Entrust equipment installed at customer sites.

Ensure devices remain operational, addressing both scheduled upkeep and urgent repairs.

• We offer flexibility
• We offer a diverse work environment
• Futureproof your career with a job in information security

How you will make an impact

Key Responsibilities

• Perform electronic and electromechanical troubleshooting, diagnosis, and repairs on systems including mechanical embossers, thermal image application units, laminators, magstripe/chip data writers, laser engraving, and ultraviolet curing systems.
• Conduct routine tasks: cleaning rollers, sensors, cavities; calibrating sensors and data readers/writers; adjusting hardware/software settings; evaluating and replacing worn parts (motors, belts, bearings, sensors).
• Use test equipment (voltmeters, laptops) and hand tools (screwdrivers, pliers, wrenches).
• Maintain trunk inventory and submit accurate service reports using dispatch systems.
• Respond to service calls promptly and dependably.
  

Customer Interaction

• Engage professionally with customer operations staff, reflecting Entrust values.
• Aim to resolve most issues independently, adapting to client environments and norms.

Professional Development

• Participate in Entrust‑led training and quality initiatives.
• Gain competence in relevant software and systems.
• Assist junior staff and share improvement suggestions.

Qualifications: Basic Requirements

• High school diploma or GED.
• Minimum 2 years' experience as an electromechanical technician.
• Strong troubleshooting skills and PC proficiency.
• Valid driver's license—willingness to travel to customer sites daily.
• Flexibility for varying shifts, travel, and on‑call availability.
• Ability to lift up to 70 lbs and be physically active (bending, walking).
• Bilingual: English/French.
• Availability for overtime when required.

Qualifications: Preferred

• Associate degree in electronics or a related field (or equivalent training).
• Electromechanical/field service experience, ideally including Entrust central issuance equipment.
• Skilled with electronic test equipment and digital electronics.

Why Should You Apply?

• Leader in the security industry
• Friendly, supportive & knowledgeable teams
• Opportunities for on‑the‑job training
• You'll help secure identities

Nous recrutons un technicien de service sur site – Québec

Aperçu du rôle

• Assurer la maintenance préventive et d'urgence des équipements Entrust installés chez les clients.
• Veiller à ce que les appareils restent opérationnels, en traitant à la fois les entretiens planifiés et les réparations urgentes.

Responsabilités clés

• Effectuer le dépannage électronique et électromécanique, le diagnostic et les réparations sur des systèmes tels que les embosseuses mécaniques, les unités d'application d'image thermique, les plastifieuses, les encodeurs de données magnétiques/puces, gravure laser et les systèmes de durcissement ultraviolet.
• Effectuer des tâches courantes : nettoyage des rouleaux, capteurs, cavités; calibrage des capteurs et des lecteurs/encodeurs de données; réglage des paramètres matériels/logiciels; évaluation et remplacement des pièces usées (moteurs, courroies, roulements, capteurs).
• Utiliser des équipements de test (voltmètres, ordinateurs portables) et des outils manuels (tournevis, pinces, clés).
• Maintenir l'inventaire du coffre et soumettre des rapports de service précis via les systèmes de répartition.
• Répondre rapidement et de manière fiable aux appels de service.

Interaction avec le client

• Interagir professionnellement avec le personnel des opérations des clients, en reflétant les valeurs d'Entrust.
• Chercher à résoudre la plupart des problèmes de manière autonome, en s'adaptant aux environnements et aux normes des clients.

Développement professionnel

• Participer aux formations et initiatives de qualité dirigées par Entrust.
• Acquérir des compétences dans les logiciels et systèmes pertinents.
• Assister le personnel junior et partager des suggestions d'amélioration.

Qualifications – Exigences de base

• Diplôme d'études secondaires ou équivalent (GED).
• Minimum 2 ans d'expérience en tant que technicien électromécanique.
• Solides compétences en dépannage et maîtrise des ordinateurs.
• Permis de conduire valide — disposé à se déplacer quotidiennement chez les clients.
• Flexibilité pour des horaires variables, des déplacements et une disponibilité sur appel.
• Capacité à soulever jusqu'à 32 kg et à être physiquement actif (se pencher, marcher).
• Bilingue : anglais/français.
• Disponibilité pour des heures supplémentaires si nécessaire.

Qualifications – Préférées

• Diplôme en électronique ou dans un domaine connexe (ou formation équivalente).
• Expérience en électromécanique/service sur site, idéalement avec les équipements d'émission centrale Entrust.
• Compétence avec les équipements de test électroniques et l'électronique numérique.

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At Entrust, we don't just offer jobs – we offer career journeys. Here is what you can expect when you join our team:

• Career Growth: Whether you're a budding developer or a seasoned expert, we're invested in your professional journey. With learning‑forward initiatives and exciting challenges, your growth is our priority.
• Flexibility: Life is all about balance. Whether you're remote, hybrid, or on‑site, we offer flexible options that fit your lifestyle.
• Collaboration: Here, your voice matters. Our teams thrive on sharing ideas, brainstorming solutions, and working together to build a better tomorrow.

We believe in securing identities—but it doesn't stop there. At Entrust, we're passionate about valuing all identities. Our culture is built on diversity, inclusion, and respect. From unconscious bias training for our leaders to global affinity groups that connect colleagues across the globe, we're creating a community where everyone is encouraged to be themselves.

Ready to Make an Impact?

If you're excited by the prospect of innovating, growing your career, and collaborating in a dynamic environment, Entrust is the place for you. Join us in making a difference. Let's build a more secure world—together.

Apply today

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Compensation Range:

The pay range for this position is $49,000 - $77,000 per year. This position is also eligible for the company's discretionary annual incentive plan. Actual compensation will be determined based on education, skills and experience. In addition to your pay, Entrust offers eligible colleagues and their dependents comprehensive benefits, vacation, paid time off and paid holidays. Please speak with the recruiter for more details. Note: Benefit and Compensation programs are subject to eligibility requirements and other terms of the applicable plan or program. Entrust has the right to end, suspend or amend any of its plans at any time in whole or in part.

For US roles, or where applicable:

Entrust is an EEO/AA/Disabled/Veterans Employer

For Canadian roles, or where applicable:

Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities.

If you require an accommodation, contact

Recruiter:

Xochitl Ticas Lara