Service Delivery Manager/IT Delivery Manager - Vaughan, Canada - TEKsystems
Description
Top Skills' Details
1. 5+ years of experience managing service management and NOC environments in an enterprise setting
2. Experience with systems performance monitoring, alerting and management tools (Dynatrace, Solarwinds, Goliath, SCOM, PagerDuty)
3. Practical experience in ITIL practices
Description:
What you will do
Work with leadership to operationalize an IT Continual Service Improvement Framework across the organization
Implement processes & procedures to operationalize service enablement and IT asset management practices
Drive CI initiatives to completion and provide regular progress reports to management
Acquire and demonstrate proficiency and expertise in the tools employed to monitor and manage systems performance
Perform trend analysis of various monitoring tools used for back-end infrastructure, end user devices, and application performance to reduce the noise in alerts
Defines and implement the monitoring requirements to gauge the system performance
Research and assessments of new and emerging performance tools and technologies. Training of others in tool usage as required.
Managing mix of tools and consistent deployment across all critical systems. Manage catalog of existing tools and ensure relevance going forward.
Establish and review appropriate KPIs and metrics
Development and maintenance of performance dashboards
Work with Service Management team and peers to develop and deliver system performance analysis
Skills:
Service delivery, Itil, monitoring tools, noc, power bi, scom, dynatrace, solarwinds, goliath, pagerduty
Top Skills Details:
Service delivery, til, monitoring tools, noc
Additional Skills & Qualifications:
Practical knowledge of data trend analysis
Proficiency in PowerBI preferred
ITILv4 Strategist: Direct, Plan and Improve will be an asset
Strong written and oral communication skills
Excellent time management, analytical and problem-solving skills
Ability to work effectively and productively within a team environment
Continuous improvement mindset
Experience Level:
Intermediate Level
À propos de TEKsystems:
Nous sommes partenaires dans la transformation. Nous aidons les clients à activer des idées et des solutions afin de profiter d'un nouveau monde d'opportunités. Nous sommes une équipe solide de personnes, nous travaillons avec plus de 6 000 clients, dont 80 % faisant partie du Fortune 500, partout en Amérique du Nord, en Europe et en Asie. En tant que chefs de file de l'industrie des services technologiques complets, des services aux talents et des applications du monde réel, nous travaillons avec des leaders progressistes pour favoriser le changement. C'est le pouvoir d'un vrai partenariat. TEKsystems est une société du groupe Allegis.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.