Customer Success Manager - Vancouver, Canada - Henry Schein One

Henry Schein One

Verified Company

Vancouver, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

This is a hybrid remote position, working within a team that is based on the West Coast in British Columbia Canada.

_

About the Opportunity
Henry Schein One (HSOne) is the global leader in dental management, analytics, communication and marketing software.

We deliver innovative dental software and services, combined with expert business coaching, to help connect dental technology so it works as one.

When technology connects, more data is shared, more tasks are automated, and more work gets done. Most importantly, dental professionals have more time to focus on providing a quality experience for their patients.

In fact, one connected practice management system simplifies each step of the patient experience - from first contact and scheduling to clinical treatment and billing, to ensuring loyalty and recurring care.

Exan Software (Exan) has over 20 years of experience developing and supporting software in dental markets in Canada and throughout the world.

As part of Henry Schein One, Exan's products support the Canadian Dental Practice Management and Global Academic-Dental markets.

Our on-premise products are well established with strong customer loyalty while our cloud product customer base is growing every year.

If you are looking for a growing career that makes a difference, come be part of our team today

We are looking for somebody with laser focus on customer outcomes, passionate about helping them achieve their goals. You're early, but not brand new, in your Customer Success career with less than 2 years' experience. You are a confident and effective communicator and an equally strong listener. You organize your time well and use data and processes to run your life. You bring a positive attitude to a team that values companionship and competence.

Responsibilities

Establish a cadence with key executives to connect on business goals and product updates
Identify risks and opportunities using data and tools at your disposal
Manage and forecast renewals
Act as the "voice of the customer" providing insight to internal teams about key initiatives
Continually refresh Exan's understanding of best practices
Effective use of Salesforce CRM to plan and track customer engagements
Occasional onboarding of new customers

Qualifications

3+ years in a customer facing role for a SaaS company
Experience in the Dental industry a plus
Experience using CRM technology
Experience mastering a complex software platform
Exceptional written and verbal communication skills
Selfmotivated and action oriented
Strong organizational and multitasking skills
This is a hybrid (#LI-HYBRID) role, with two days in office, to facilitate brainstorming and team building
Our office is located across from Guildford Mall, in Surrey, BC.

We pride ourselves on fostering a flexible, high-performing culture that is inclusive and supports professional growth. Our team embraces ownership, transparency, communication and collaboration.

LI-SK1

wCrUWtEBr2