Food & Beverage Server - Canmore, Canada - H2 Canmore Lodging
Description
Objective:
- To contribute to the overall success of the hotel by providing superior customer service and upholding quality standards for the hotel Food and Beverage operations.
- This profile reflects both Restaurant and Banquets Servers.
Duties and Responsibilities:
- Setup and serve restaurant/banquet functions.
- Provides customer service through the completion of routine duties and tasks such as taking, relaying, and serving food and/or beverage orders, providing food and/or beverage product knowledge, managing reservations, handling cash, cheques, credit, and debit card transactions in accordance with Hotel Policies.
- Adheres to quality and industry standards when completing tasks.
- Follows all grooming and uniform guidelines.
- Acts as an Ambassador to the hotel including greeting guests, making them feel welcome, and handling basic inquiries.
- Ensure health and safety practices and WCB regulations are followed.
- Demonstrates a customer service attitude with internal/external contacts.
- Stock supplies, fold napkins, roll cutlery and clean facilities as required.
- Other tasks as required.
Education & Qualifications:
- 12 years serving experience required. 1 year in banquet setups preferred.
- Must be able to work within a team and with mínimal supervision.
- Resourceful and creative with the ability to work well under pressure and in changing situations.
- Team player, flexible and energetic.
- Demonstrated excellence in guest satisfaction.
- Excellent verbal communication skills
- Pro Serve Mandatory
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