Assistant Manager - Guelph, Canada - True North Cannabis Company

True North Cannabis Company

Verified Company

Guelph, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About The Company:

True North Cannabis Co. is an emerging Cannabis retailer with 50+ locations. We are extremely excited to start educating Cannabis history & Lighting The Way Forward for the future of Cannabis. With locations popping up across the province, we encourage you to check out what the buzz is all about; and help us Share a way to live, the True North Way

About the position:

Reporting to the Store Manager or a Regional Manager, the Assistant Manager is responsible for overseeing daily operations of their assigned store and ensuring the human, physical and financial resources of the store objectives are achieved.

Duties and Responsibilities:

Overseeing day to day operations of their store
Supervises all staff, ensuring that everyone follows all company service standards and meets all federal/provincial regulatory standards
Lead by example and possess the ability to inspire and motivate those around them to be the best team members possible
Assistant managers are responsible to cover shifts, in the event that any staff member calls in sick, or is a no show.
Analyze the business needs, create and implement a plan of action that accounts for the fluctuation in traffic throughout the day
Processing sales and all types of payments at POS terminal as needed
Supports the sales floor by processing sales as required by business levels
Serves customers in a friendly and professional manner, setting an example for all staff
Answers all customer questions and resolves all concerns/complaints in a satisfactory manner
Issuing receipts, refunds & exchanges per company approved standards
Overseeing cashout and cash skim process of budtenders as required
Verifying all cashiers' deposits for accuracy
Ensure POS transactions and end of day cash reconciliation is accurate and followup with any discrepancies
Maintain an efficient standardized back of house layout to maximize filling efficiency, ease of restocking, ease of inventory counting and control of shrink
Ensures that backroom inventory management are to standard at all times
Conduct weekly and monthly inventory audits utilizing appropriate form and explain deficiencies
Demonstrates product knowledge, willingness to learn and train other team members new industry trends and products

- leads merchandising effort in the store by ensuring all displays are clean, well-lit and attractive and communicates with a brand reps if there are any opportunities

Review and update product displays to ensure the customer experience reflects available product and sales priorities
Research competitors and propose product investments based on store sales trends
Assists in planning and execution of store sales, popups, product launches, community events and staff functions
Assists in enforcing all loss prevention policies and reporting any inventory shortages and overstocks
Oversee and assist with the financial process and cash handling for the business
Inform the team about promotions, new products and upsales opportunities
Manage customer relations and any customer retention programs (loyalty, sales, promotions, social media, and etc.)
Creating and overseeing the schedule ensuring labour budgets are followed, approve timecards and time off requests
Ensure exterior of store, and customer entrance area are clean and presented as new everyday
Maintains confidentiality in all matters pertaining to TNCC business and its operation
Oversee performance and development of team members, preform progress reports, assign progressive discipline
Lead the team with positive coaching reinforcement and continuously provide feedback to upper leadership
Performing the onboarding and train new employees in all aspects of their role
Following up on training to ensure all staff have successfully completed their Training Program and are up to date on all new products and knowledge
Ensure daily, weekly and adhoc communication of information occurs to all necessary team members to allow them to carry out their tasks and responsibilities
Understands and complies with all health and safety regulations
Oversee and ensure all store notice boards are up to date and accurate
Fully understand your responsibilities as a certified store manager with regards to AGCO Requirements
Ensure store security systems are operational and utilized when necessary to investigate security or shrink concerns
Ensure security of guests and staff by enforcing the highest standard of behavior
Followup and report on any suspicious incidents that occur
Carry out any required store audits to maintain accuracy and compliance of company standards (security alarms, panic buttons, fire alarms and other).
Performs other duties as assigned.

Qualifications:

Minimum of 2 years work experience in a supervisory/management role and ability to lead a team of 5+ team members
Must be able to successfully pass a criminal background check