Hotel Night Auditor - Kingston, Canada - Hampton Inn Kingston

Hampton Inn Kingston
Hampton Inn Kingston
Verified Company
Kingston, Canada

1 week ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description
Job description

Job description


Hotel Front Desk Agent responsibilities include registering guests, managing reservations, providing information about rooms, rates, and amenities, and assisting guests' requests.

Ultimately, Hotel Front Desk Agent is here to help create a pleasant and memorable stay for the hotel guests.


HOTEL FRONT DESK AGENT'S DUTIES AND RESPONSIBILITIES:

  • Warmly welcome and greet all hotel guests
  • Perform all checkin and checkout tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests and collect necessary information (e.g., contact details and exact dates of their stay)
  • Provide information about the hotel, available rooms, rates, and amenities
  • Respond to clients' complaints in a timely and professional manner
  • Coordinate with housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests' needs
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments
  • Auditing, balancing, and verifying daily revenue documentation
  • Managing the hotel's inventory of reservations, room assignments, and vacancies
  • Greeting guests, checking them into rooms, assisting with checkouts, and providing guests with important information
  • Answering phones, scheduling wakeup calls, and assisting with reservation requests
  • Responding to guest inquiries, complaints, and concerns
  • Balancing cash drawers, record errors, and reconcile receipts
  • Promoting hotel services and features

REQUIREMENTS:


  • Customer service attitude and passion
  • Excellent communication and organizational skills
  • Work experience as a Hotel Front Desk Agent, Receptionist

Salary:
From $17.50


Schedule:

  • 8 hour shift
  • Day shift
  • Evening shift
  • Night shift

Ability to commute/relocate:

  • Kingston, ON: reliably commute or plan to relocate before starting work (required)

Experience:


  • Customer service: 1 year (preferred)

Job Type:
Part-time

Part-time hours: 20-30 per week


Salary:
From $17.50
per hour


Schedule:

  • 8 hour shift
  • Evening shift
  • Monday to Friday
  • Night shift
  • Weekend availability

Ability to commute/relocate:

  • Kingston, ON: reliably commute or plan to relocate before starting work (required)

Experience:


  • Customer service: 1 year (required)
  • Hospitality: 1 year (required)

Work Location:
One location
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