Autograph Guest Experience Expert - Calgary, Canada - Concord Hospitality

Concord Hospitality

Verified Company

Calgary, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

RESPONSIBILITIES

Complete all checkins and checkouts of hotel guests in a timely fashion following proper settlement procedures.
Communicates with all related departments regarding guest concerns.
Directs all guest complaints and concerns to the appropriate department.
Answers the switchboard and all other related phone duties in a polite and professional manner.
Handles and completes daily cash summaries following credit policies as outlined by management.
Fully understands the front desk computer system and how all transactions are posted properly.
Treats all guests in a courteous and friendly manner.
Familiar with all programs and fully aware of how they work and how to explain and market them to guests.
Records all guest reservations including group bookings and rooming lists, monitors room inventory on a daily basis. Familiar with rate tiers for all types of accommodations available and maximizes revenue with every checkin.
Answers and follows up on all guest inquiries and/or complaints concerning the Hotel and its services in a polite and tactful manner.
Reports all comments regardless of nature to management.
Provides additional coverage and backup for night audit shifts when required due to vacations, illness, leave of absences or when additional work needs to be completed.
Assist with special projects for the Front Office
Other duties as assigned

QUALIFICATIONS

Minimum 12 year customer service experience
Flexible and energetic with the ability to work under pressure
Must have experience with Microsoft Word and Excel
Ability to prioritize with strong data entry, analytical and communication skills.
Ability to work with mínimal supervision
Excellent communication skills
Exceptionally strong guest service skills to ensure superior guest service and satisfaction
Team player who is able to recognize the value of both internal and external guests
Passion and drive to work, excel and grow in the Hospitality Industry
Able to multitask and meet deadlines
Must be able to work various shifts including morning, afternoon, evenings and weekends and holidays.
Hospitality experience an asset
Experience with Lighspeed or other PMS systems an asset
Tourism/Hospitality Management Diploma or Post-Secondary Degree an asset

Here are some reasons our associates like working for us:
Benefits (Full Time Associates only)

We offer competitive wages.

Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, LTD, tuition assistance, discounted room rates at Concord managed and Marriott branded hotels, plus training & development and career advancement opportunities.

Why Concord?

Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun.

It's important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market.

At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life.

Utilize your hospitality talents with a Company that cares about you and your development.

We do many fun things on property to stay engaged with our associates and show you we care about you.

You take pride in your work, the hotel, and your employer to make sure we exceed our guests' expectations. If this is you, we want you to contact us... Now