Guest Service Agent - Ramara, Canada - Days Inn Orillia

Days Inn Orillia

Verified Company

Ramara, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Responsibilities:

Provides excellent guest service to all guests
Greets, checks in, and settles all guest accounts
Helps guests with any inquiries, and provides assistance where necessary in a professional manner
Answers all incoming phone calls and takes reservations
Accurately follows cash handling procedures
Adheres to all department and Company's policies and procedures
Resolves customer issues, complaints and problems in a quick and efficient manner to maintain a high level customer satisfaction and quality service
Accurately follows cash handling procedures
Ensures guests' security by the proper handling of guest room keys and personal information
Uses suggestive selling techniques to sell room nights, hotel loyalty program, and to increase occupancy and revenue opportunities
At least one year Hotel Front Office/Night Audit experience is an asset for this position
Experience with the Synxis PMS is a definite asset
High School or University/College Diploma is preferred
Commitment to customer satisfaction
Passion for customer service, enthusiastic, detail oriented, computer literate, fast learner
Excellent communications skills
Works well under pressure in a changing environment
Fluency in English, written and verbal; a second language is an asset
Ability to work with mínimal supervision
Able to stand for an 8 hour shift
Flexibility in shifts: mornings, evenings, weekends, statutory holidays
Valid work permit and/or SIN is required

While we thank all applicants for their interest, only those selected for an
interview will be contacted.

Job Types:
Full-time, Part-time, Permanent

Salary:
From $17.30 per hour

Benefits: