Head of Commercial Operations - Toronto, Canada - MiQ Digital

MiQ Digital

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Location:
Vancouver, BC

Reporting into the West Coast Commercial Lead, the Head of Commercial Operations will be responsible for three main areas of focus - Operations and Team; Product and Revenue; and Client Relationships, as outlined below.

This person will have the Account Management and Trading teams reporting into them, to ensure seamless communication between departments in order to cement MiQ as the leading programmatic media partner in Western Canada.

Operations and Team:

Drive a greater level of POD operational efficiency across Sales, Account Management and Trading by doing the following:
Identify skill gaps and implement strategies for continuous professional development
working with stakeholders to provide tailored progression plans for specific members of the team
Implement and uphold internal workshops throughout the year on a number of selected topics that may include areas such as reporting excellence, client service, how agencies work and understanding our revenue models
Ensure effective communication between internal parties to drive home initiatives, messaging and operational developments which represents itself in two main areas:
Implementing structured 1:1s to aid the professional development of our people at all levels
Optimize operational processes to enhance efficiency; assessing and improving workflows to maximize productivity
Representing MiQ at events throughout the region, speaking on panels and providing exceptional client service to all our partners

Product and Revenue:

Working alongside the MD as well as the Product/Solutions teams to determine roadmaps and strategy for products/solutions specific to Western Canada, ensuring they are effectively socialised to sales and operations teams to encourage revenue growth
Collaborate with sales and accounts teams to identify opportunities for products and upselling/crossselling
Work alongside the MD to establish a Western Canada commercial strategy aligned to internal and revenue goals whilst maintaining internal development of team members

Client Relationships:

Collaborate with Commercial leadership, including the MD, on where growth potential exists within Agency and Client partnerships (current and net new) to maximise MiQ's business potential
Work alongside the MD to collaborate with senior leadership across the industry to do the following:
Identifying gaps in our own products and
their services to create effective solutions for these gaps
Gather client feedback to enhance internal products and services make all offered services fit for purpose to grow organic revenue opportunities across our client base
Position MiQ as a thought leader across our existing client base by presenting on industry topics and ensuring we have a regular presence within the agencies

Requirements:

Extensive experience in the programmatic industry, with a focus on operational excellence
Commercial acumen and a strong understanding of the digital landscape and advantages of programmatic solutions
People leadership experience, with a track record of growing talent and creating an inclusive and supportive environment
Strong relationship building abilities, creating consensus and ensuring effective communication between various stakeholders
Ability to stay agile and plan ahead to anticipate curveballs
Strong alignment with MiQ values