Stakeholder Affairs Coordinator - Ottawa, Canada - CCTS-CPRST

CCTS-CPRST

Verified Company

Ottawa, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

_Le français suit _

Title:
Stakeholder Affairs Coordinator

Job Type:
Permanent, full-time, with benefits

Salary:
Starting at $55,000 to $60,000 per year - excellent benefits

At the CCTS, our mandate is to review and resolve telecommunications and television complaints after interaction between the customer and their service provider has failed to produce a satisfactory outcome.

The CCTS provides a free and impartial service to customers across Canada.

We represent an organization of unbiased, fair and highly dedicated professionals who understand the needs of disputing parties, and who diligently investigate and work towards resolutions that reflect and respect the needs of both parties.

Our Culture:

With our offices located in our nation's beautiful capital, the CCTS is a dynamic and growing organization that highly values its people.

We foster a workplace that is
supportive and emphasizes the importance of
work-life balance.

We value diversity and we strongly believe in supporting the growth and development of our employees, who come from varied personal and professional backgrounds.

The environment, both onsite and in the virtual world, is welcoming, collegial, collaborative and team oriented. At this time, all CCTS employees are working in a hybrid work model.

Your Role:

As the Stakeholder Affairs Coordinator, you are responsible for working on elements of the stakeholder engagement plan and for providing ongoing support to initiatives and projects related to Stakeholder Affairs, as well as providing excellent customer service to new and current PSPs (Participating Service Providers)

Your Responsibilities:

Create and keep PSP records up to date, including managing changes required further to PSP mergers or acquisitions as well as confidential financial information, coordinating with other departments as needed
Support the PSP signup process by ensuring new PSPs have a positive first impression and a strong and amicable relationship to build on moving forward, and responding to general questions from different stakeholders
Assist in outreach and engagement activities on a regular basis
Plan and support the delivery of stakeholder consultations and webinars, create and analyze postconsultation survey
Support the Director with various initiatives, the development of Partnership Agreements, the creation and delivery of a corporate social responsibility strategy, and crosspromotional activities
Work closely with other CCTS teams in the delivery of regular CCTS publications, such as the info bulletins and annual reports
Support in the distribution and collecting feedback on educational materials for stakeholders
Provide support to the Manager, Communication as required, such as scheduling meetings and outreach to participants
Support other projects and initiatives, as required
You have a
minimum of 3 years' experience in a stakeholder relations role in a complex and dynamic environment.
You have
a Bachelor's degree in communications or political science or related field, or and equivalent combination of education and experience
You have proven experience in
managing and monitoring Stakeholder Engagement as a first point of contact
You have a good understanding of
project management, planning and process improvement:
You have supported or facilitated small group discussions or consultation processes
You can produce communications materials using programs such as
Word and
PowerPoint, and have a strong general understanding in
MS Office, including
Excel and
Outlook. If you also happen to have experience with MailChimp and SurveyMonkey that would be great
You have an understanding of the telecommunications and/or television industries that would be an asset, but it is not necessary for success in this role
You are
fluent in English and French, with excellent written and oral communications skills, and are able to convey complex information clearly, and in a diplomatic and unbiased manner

-
Poste: Coordonnateur, affaires des intervenants

Type d'emploi:
poste permanent à temps plein, avec avantages sociaux

Fourchette salariale:
Salaire initial de 55,000$ - $60,000$ - et excellents avantages sociaux.

La Commission des plaintes relatives aux services de télécom-télévision (CPRST) a pour mandat d'examiner et de régler les plaintes au sujet des services de télécommunications et de télévision lorsqu'un client et son fournisseur de services ne parviennent pas à trouver ensemble une solution satisfaisante.

Elle fournit gratuitement et de façon impartiale des services aux clients d'environ 295 fournisseurs de services participants (FSP), qui sont représentés p