Senior Manager, Growth - Vancouver, British Columbia, Canada

About Kambo Energy Group · Working in partnership with utilities, governments, Indigenous Nations, and other industry partners we reduce energy poverty, accelerate decarbonization, and improve housing in traditionally underserved communities across Canada and the United States. K ...

Job description

About Kambo Energy Group

Working in partnership with utilities, governments, Indigenous Nations, and other industry partners we reduce energy poverty, accelerate decarbonization, and improve housing in traditionally underserved communities across Canada and the United States. Kambo delivers three in-house programs: Empower Me, Community Power, and the Home Upgrades Program.

Empower Me delivers multilingual education, support, and coaching services to ensure underrepresented communities have access to energy, climate, and home retrofit programs.

Community Power supports Indigenous Nations to build, renovate, and improve community housing.

Home Upgrades Program provides fully subsidized energy retrofits to improve affordability for households living in energy poverty.

About the Opportunity

Reporting to the Director of Growth Operations, the Senior Manager, Growth & Partnerships owns and grows some of Kambo's most important client and funder relationships. This role sits at the centre of our work, connecting communities, partners, and internal teams to ensure a thoughtful, consistent, and high-quality client experience.

You will set and execute account strategy, lead and develop a growing team, retain and expand key accounts, pursue new opportunities (including competitive bids), manage renewals, and handle day-to-day client interactions with clarity, professionalism, and genuine care. You are a people leader, relationship-builder, and strategic thinker who anticipates needs early for both clients and team members and acts before small issues become real problems.

About You

You build trust through reliability, sound judgment, and follow-through. You balance warmth with structure and take ownership of outcomes end to end. Clients feel supported because you communicate clearly, pay attention to details, and consistently close the loop.

You are comfortable managing multiple accounts at once and thrive in complex, cross-functional environments. You are proactive, organized, and thoughtful, seeing around corners, flagging risks early, and surfacing opportunities with confidence. Internally, you bring clarity and accountability. Externally, you represent Kambo with empathy, professionalism, and respect for the communities and partners we serve.

Above all, you care about people and outcomes. You value learning, feedback, and progress without compromising quality

Core Accountabilities

Business Development and Growth

• Identify and pursue new partnership opportunities with utilities, governments, and other stakeholders across Canada.
• Lead or support RFPs and funding proposals in collaboration with subject matter experts.
• Develop competitive, accurate project budgets alongside program and finance teams.
• Build strategic partnerships to strengthen competitiveness and expand into new geographies.
• Stay current on industry trends across energy efficiency, climate, equity, and education.
• Represent Kambo at industry events and community forums.
• Help establish repeatable growth and relationship development processes.
  

Account Management and Client Success

• Own a portfolio of key client and partner relationships as the primary point of contact.
• Drive account growth through renewals, expansions, and long-term partnerships.
• Lead regular check-ins, reviews, reporting, and relationship-building conversations.
• Anticipate client needs, address concerns proactively, and escalate issues when needed.
• Ensure a consistently high-quality client experience across the full lifecycle.

Team Leadership and Development

• Build, coach, and manage a team of business development and account-focused staff.
• Act as a player-coach, balancing personal ownership of key relationships with team leadership.
• Support hiring, onboarding, and role development in partnership with Growth Operations.
• Set clear expectations, priorities, and standards for client-facing work.
• Provide regular feedback, coaching, and mentorship to build confidence and judgment.
• Ensure continuity and quality as work is delegated or transitioned.
• Share insights from client work to improve growth strategy and execution.

Cross-Functional Collaboration and Process

• Serve as the internal advocate for client needs across delivery, operations, and leadership.
• Coordinate internally to ensure commitments, timelines, and communications are met.
• Support smooth project handoffs, kickoffs, and wrap-ups.
• Use CRM and internal systems to maintain clean data, forecasting, and visibility.
• Contribute to reporting, account health tracking, and revenue forecasting.

Qualifications and Experience

• 7+ years of experience in account management, client success, or relationship-driven roles.
• Proven experience growing complex accounts and long-term partnerships.
• Strong experience working cross-functionally and navigating multiple stakeholders.
• Demonstrated ability to support proposals and identify growth opportunities.
• Excellent communication, organization, and judgment.
• Collaborative, hands-on, and comfortable in evolving environments.

Nice to Have

• Experience or interest in equity-based programs, Indigenous communities, energy efficiency, clean energy, housing, or social impact work.

Location and Benefits

While Kambo is headquartered in Vancouver, this role is open to candidates across Canada. Preference will be given to applicants in the GTHA who can work core hours aligned with PST or MST.

We value diversity and inclusivity and strongly encourage individuals from all backgrounds to apply. Your unique experiences and perspectives are invaluable to our work and community impact.

Kambo offers employees comprehensive health benefits, unlimited vacation days, and a flexible, remote work environment