Installation Supervisor - Mississauga, Canada - The Brick

The Brick
The Brick
Verified Company
Mississauga, Canada

4 weeks ago

Sophia Lee

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Sophia Lee

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About Trans Global Service
Trans Global Service (TGS) is the service organization of the LFL Group.

With more than 300 team members across Canada, we provide appliance and furniture repair & installation services for customers of LFL Group's retail banners as well as for a wide range of manufacturers and extended warranty providers.


Who we're looking for


Reporting to the National Manager Installations, the Installation Technician Supervision provides day-to-day leadership for a team of TGS installation technicians located in major markets across Canada.

You have a passion for great customer service and a track record of successfully developing the technical and soft skills of your team.

You're also comfortable with managing the financial and operational aspects of the team and bring a mindset of continuous improvement to customer satisfaction, installer productivity, cost efficiency and team engagement.


Responsibilities:


  • Drive bestinclass customer satisfaction and Net Promoter Score survey results for installation work completed by the TGS installation team
  • Work with customers and stores to resolve service issues and escalations
  • Ensure compliance with all health & safety policies for the safety of the TGS team & customers
  • Train, coach and periodically inspect the work of all installers to confirm all tasks are completed to the highest technical standards while safeguarding the customer premises from any damage.
  • Support installation technicians to ensure they have the necessary tools, parts and other resources to complete their work efficiently and with the highest quality.
  • Manage the maintenance and upgrade of the fleet of installation team vans
  • Build and maintain a highly engaged, collaborative team culture that makes the TGS Installation team an attractive place to work
  • Utilize reports and data to monitor and improve team productivity and cost efficiency
  • Interview, hire and onboard new installation technicians
  • Foster an environment of innovation and continuous improvement, where every team member feels they can identify issues and suggest better ways to do their work

Qualifications:

  • Grade 12 diploma
  • Technical aptitude and experience with basic plumbing, electrical and carpentry work
  • Strong interpersonal communication skills
  • Fluency in spoken & written English
  • Comfortable with numbers & computer literate. Able to interpret and analyze financial and operational reports using Excel and translate into insights and action to improve team performance
  • Ability to perform physically demanding tasks such as moving and lifting up to 50 lbs.
  • Creative problem solver and negotiator to facilitate resolution of issues with stores and customers
  • Team player and collaborator who is able to work with multiple stakeholders to ensure successful delivery of multiunit commercial installation projects
  • Continuous improvement mindset and willing to challenge the status quo
  • Clean & valid Class G (Ontario) or equivalent in other provinces
  • Flexible schedule that may include occasional evening or weekend work to resolve customer issues and provide support to team members working in other time zones
  • Willingness and ability to travel regularly

Great to have knowledge, skills and abilities

  • Postsecondary education or trade certification
  • Fluent in French or other language(s)
  • Experience in appliance installation
  • Previous demonstrated success in people leadership, ideally supervising a front line, customerfacing team
  • Familiarity with project management best practices
  • Experience leading a remote / mobile team of field technicians

Why Transglobal:


Total compensation includes flexible employer-paid benefits, employee discounts, paid training and a bonus program based on personal and team performance.

As a member of the LFL Group family, TGS offers a multitude of career progression paths both within TGS and to other departments supporting the retail side of the business.

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