Assistant Admin Supervisor - Mississauga - Healing Roots Therapy

    Healing Roots Therapy
    Healing Roots Therapy Mississauga

    1 week ago

    Description

    We're also looking for a motivated, organized, and compassionate Assistant Admin Supervisor to join our Admin Team at our Mississauga therapy office. If you love working with people, keeping things running smoothly, and supporting a team that makes a real difference in the community, this might be the perfect role for you

    Key Responsibilities

    • Team Leadership: Partner with the Clinical Admin Supervisor/Manager to supervise and guide the Admin Team, ensuring efficient operations and adherence to protocols.
    • Client Support: Provide front desk support, assist with client consult calls, and handle overflow scheduling and bookings with precision and care.
    • Quality Assurance: Oversee payment follow-ups, secure payment information, manage booking software, and ensure all documents are uploaded securely.
    • Operational Excellence: Keep office areas and clinical files organized and compliant, conducting daily inspections to maintain a tidy and professional environment.
    • Policy Implementation: Collaborate to roll out policies and procedures that enhance efficiency and elevate the quality of care we provide.
    • Training & Development: Help conduct staff training sessions to ensure continuous growth and development within the admin team.
    • Financial Management: Handle Jane Accounts Receivable (AR) tasks, including processing credits and refunds, and ensuring accurate financial documentation.
    • Administrative Tasks: Manage scheduling, cover vacations for admin members, manage summary reports and insurance claims for clients, and maintain records with attention to detail, overseeing/delegating projects to admin team. Connecting with other professionals and clinics to help organize workshops within the clinic as well as organizing team get togethers.
    • Client & Team Support: Address client complaints, manage escalated issues, and support day-to-day admin operations to keep everything running smoothly.
    • Compliance: Ensure that all staff and clients maintain PIPEDA and PHIPPA procedures.
    • Onboarding & Offboarding: Assist the Clinical Admin Supervisor/Manager with onboarding and offboarding members of the team.

    Requirements

    • A Diploma in Healthcare Administration or a Master in Business Administration is required (related field may be considered).
    • 2-3 years in a clinical or medical office setting (Post-grad)
    • 1-2 years of leadership experience.
    • Familiarity with healthcare regulations, policies, and procedures is ideal.
    • Experience with Jane software is an asset.
    • Experience with Microsoft, Outlook, SharePoint, Teams and Adobe is a requirement.
    • Ability to work both independently and as part of a team in a fast‑paced environment.
    • Strong leadership, communication, and problem‑solving skills.
    • Competitive pay: $21 – $23 per hour.
    • Full‑time (37.5 hours per week) with hybrid work opportunities after initial training.
    • Opportunities for health benefits.
    • Friendly, supportive work environment.
    • Team events and work get‑togethers.
    • On‑site parking.

    Work Hours

    • Initial 2‑month training period:
      • Mon‑Fri, 8:30 AM – 4:30 PM, 9 AM – 5 PM, or 1:30 PM – 9 PM.
    • Regular schedule (2 virtual days and 3 in‑clinic support):
      • Tues/Wed/Thurs: 12:30 pm‑8:30 pm/1:30 PM – 9 PM
      • Fri/Sat: 8 AM – 4 PM

    How To Apply

    If you're ready to join a collaborative, growth‑oriented team that values work‑life balance, professional development, and making a difference, we'd love to hear from you

    Incomplete applications (including those without Big 5 Personality Test results,) may result in delayed follow‑up.


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