Customer Experience Specialist - Kitchener

Only for registered members Kitchener, Canada

2 days ago

Default job background
Part time $25 - $30 (CAD)
+ Job summary: As a Customer Experience Specialist at Ground News you will be responsible for providing high-quality customer support to our subscribers across web mobile browser extension and newsletter products You will work closely with Product Engineering and Leadership to ensure our subscribers feel heard understood and supported helping surface user insights that would help improve the product + Responsibilities
  • Content Moderation (~70% of the scope)
  • Deliver thoughtful high-quality customer support
  • Operate across multiple feedback channels

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