Supervisor and Support Staff - Toronto, Canada - St. Felix Centre

St. Felix Centre

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Position summary

Shift Supervisors in the 24-hr respite program will be responsible for leading the delivery of respite services to guests at St.

Felix Centre (SFC) including: access to resting spaces, meals, harm reduction supports, health resources and other community services.

Supervisors are responsible for delegating tasks to support staff, modeling and coaching staff in best practices, and maintaining Health and Safety standards.

This position is part of the CUPE bargaining unit.

RESPONSIBILITES

Role model a respectful, welcoming, friendly and safe environment, utilizing crisis/conflict deescalation techniques and trauma informed care
Provide modeling, leadership, and coaching for support staff to ensure service delivery that is consistent with SFC policies and guidelines and report any violations
Communicate effectively and use a supportive, non

- judgmental approach with all team members, managers, supervisors, guests, and stakeholders

Ensure accurate records using the SMIS database, and SFC tracking documents
Complete and submit required reports
Lead staff response to medical and other emergency situations including Opioid overdose as per St. Felix Centre protocols
Participate in and delegate cleaning tasks to ensure SFC Infection Prevention And Control [IPAC] measures are maintained
Maintain an awareness of activities on or near all SFC property, respond as needed using available SFC and partner agency staff, escalate concerns as needed.
Maintain the safety of staff and guests by issuing warnings and service restrictions to guests when needed
Maintain the confidentiality of guests and staff members
Maintain and model appropriate workplace boundaries with both guests and staff, consistent with SFC policy and procedures
Communicate relevant information to the appropriate management staff in a timely manner
Adhere to and positively promote Health and Safety protocols including the use of appropriate PPE
Attend meetings as requested
Additional duties as requested

Education

Completion of BSW/SSW or similar discipline or equivalent work experience in a related field
Lived experience will be considered an asset
Certificates and training will be considered an asset or willingness to be trained: First Aid, CPR, Overdose response and Naloxone administration, Nonviolent crisis intervention, Anti racism and anti oppressive practice, Food handlers' certificate, SMIS certificate, Fire Warden training, Toronto Respite Standards
Joint health and Safety certification considered an asset

CRITICAL RELATIONSHIP MANAGEMENT

Internal:
SFC staff

External:
Community partners, Public health, SSHA, Emergency service personnel, contractors, security

MANAGERIAL/Technical Leadership RESPONSIBILITY:

The Shift Supervisor will provide leadership, model best practices, delegate tasks, and offer coaching to a team of support staff

FINANCIAL AND MATERIALS MANAGEMENT:

Manage contents, withdrawals, and deposit in guest safe
Monetary or in kind donations

EXPERIENCE:

Minimum 2 years frontline experience delivering services to those experiencing homelessness or precarious housing
Previous experience in a leadership or supervisory role is considered an asset

SKILLS

Familiarity with Respite Protocols, St Felix Centre policies, and organizational best practices
Working knowledge of the City of Toronto _24Hour Respite Site Standards [TRS]_
Knowledge of food safety practices is an asset
Understanding of both theory and practice of Harm Reduction
Thorough knowledge of verbal deescalation techniques and conflict resolution
Knowledge of the contents and proper use of harm reduction kits for inhalation or injection of substances
High confidence for assessing and responding to overdose due to either Opioids or amphetamines
Report writing and documentation skills
Excellent verbal communication including inperson and phone interactions

PREFERRED COMPETENCIES:

Demonstrated ability to remain calm and poised in situations of escalated conflict
High attention to detail
Teamwork and collaboration; demonstrated ability for modeling and coaching to best practices
Ability to creatively solve problems using available resources
Compassionate approach to service delivery, practiced ability to develop rapport with guests and staff
Strong judgment and decision making especially as related to risk assessment
Ability to work with diverse groups
Ability to exercise diplomacy and high degree of integrity
Good time management and efficiency

WORKING CONDITIONS