Gb Implementation Lead - Toronto, Canada - Sun Life

Sun Life

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self.

You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you.

Your leaders will inspire and help you reach your potential and soar to new heights.

Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

This role can be located in Waterloo, Toronto, Montreal, or Calgary

The GB Implementation Team is responsible for onboarding new Group Benefits Clients and managing existing Clients' major plan changes by employing project management skills, processes, and methodology.

They work in partnership with Clients, advisors, Business Development, and all internal stakeholders to deliver quality business solutions and superior Client experiences.

Reporting to the Manager, GB Implementation, the Group Benefits Implementation Lead joins a team of innovative and dynamic individuals who strive to provide exceptional Client service.

As a seasoned project manager, you bring a passion for organization, open communication and delivering on your objectives while managing a diverse portfolio of projects and leading a variety of work-streams.

Main Accountabilities:

Lead Group Benefits client onboarding and major revision projects from requirements definition through deployment to post golive success
Manage and collaborate with multisite project teams to ensure maximum performance by providing purpose, direction, and motivation
Clearly define the project scope and schedule
Create and maintain a detailed project timeline which outlines task assignment and ownership, deliverables, and targets, allowing for coordinated execution and control
Coordinate internal and external resources to ensure that projects adhere to scope and schedule
Analyze project status and, when necessary, revise the scope or schedule to ensure that project requirements can be met
Establish and maintain relationships with relevant internal and external stakeholders, providing daytoday contact on project status and changes
Investigate and coordinate responses to escalated issues
Manage client and advisor relationships to ensure project delivery expectations are specified and met
Utilize strong leadership, influencing and facilitation skills to coordinate and drive projects to successful completion
Represent Sun Life at finalist presentations
Manage proposal reviews

Competencies:

As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required
for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.

Minimum 3 years of experience in dealing directly with both internal and external business partners (ie. Clients, Advisors, GB Administration, Business Development, etc.)
Extensive knowledge of project management techniques, tools, and methodologies
Proven experience leading large, complex projects with multiple components and testing scenarios
Excellent problem solving and decisionmaking skills
Strong organizational skills and ability to prioritize a wide range of tasks over multiple projects
Previous experience with Group Benefits products, services, and systems
Extensive experience with clients who have flexible benefit programs, outsourced administration models, online enrolment functionality, HRIS interface systems and complex payroll administration requirements
High comfort level with Microsoft Access, Excel, PowerPoint, and Project
Strong interpersonal and communication skills
Ability to develop and maintain strong relationships across the organization at all levels
Relate well to diverse personality types; a strong listener who easily adapts
Client centric focus with the ability to see long term outcomes and impacts
Positive, energetic attitude at all times
Strong presentation skills

Assets:

Previous experience in Group Benefits Implementation and/or Sales and Service environment
A bachelor's degree or equivalent business experience
PMP certification or equivalent work experience
GBA or CEBS designation
Ability to travel to Toronto, Waterloo, Montreal, Vancouver, and Calgary as required

What's in it for you?

Flexible benefits from day one to meet you and your family's needs
Retirement, stock ownership and savings programs to help you build and enhance your future financial security
Wellness programs that support the three pillars of your health mental, physical and financial
Ability to travel to Toronto, Waterloo, Montreal, Vancouver, and Calgary as required

At Sun Life we strive to create a flexible work environment where ou