Fairmont Gold Supervisor - Whistler, Canada - Fairmont Château Whistler

Fairmont Château Whistler

Verified Company

Whistler, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Company Description

Your team and working environment:

Nestled at the base of Blackcomb Mountain, Fairmont Chateau Whistler resort defines mountain luxury in the heart of Whistler, British Columbia
- host mountain resort of the 2010 Winter Olympics. Located in the spectacular coastal mountain range, Whistler is Canada's premier, year-round outdoor adventure destination
- just two hours north of downtown Vancouver. Offering ski-in, ski-out convenience and an on-site championship golf course, Fairmont Chateau Whistler is Whistler's largest conference resort hotel with 519 guestrooms and suites, exceptional dining in five unique outlets and full resort amenities including a slope-side Health Club. Since opening its doors in 1989, this landmark destination has welcomed guests and colleagues to an unforgettable mountain adventure. Join us and start yours today

What is in it for you

Subsidized staff accommodation assistance provided for full time status employees
One complimentary meal per shift in our staff cafeteria
Eligible to participate in Leisure Benefit Package which can be contributed towards ski pass or other lifestyle and wellness initiatives (November through May)
Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Comprehensive wellness platform (LifeWorks) for employee mental health and wellbeing support
Discounts while using our resort's Food & Beverage Outlets, Fitness Centre, and Fairmont Chateau Whistler Golf Course
Automatically added to our resort's Colleague Lifestyle Program which includes access to staff activities and events
Opportunity to develop your talent and grow within Fairmont Chateau Whistler and over 5,000 properties with Accor

Job Description:

Fairmont Gold Supervisor

At Fairmont Chateau Whistler, unparalleled service and luxury await guests of Fairmont Gold, our exclusive "hotel within a hotel" experience.

As Fairmont Gold Supervisor, you will bring our exceptional Fairmont Gold standards to life.

What you will be doing:

Review all Fairmont Gold reservations to ensure requests are met
Assist Fairmont Gold Attendants and Director, Fairmont Gold in all aspects of the department and ensure service standards are followed
Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
Develop and maintain strong guest relationships to ensure Fairmont Gold loyalty
Provide information and communicate services to our guests about local attractions, activities, transportation and coordinate all reservations as requested building personalize guest itineraries
Other duties as assigned

Qualifications:

Your experience and skills include:

Highly organized, results-oriented with the ability to be flexible and work well under pressure
Strong interpersonal and problem solving abilities and the ability to lead by example
Thorough knowledge of Front Office operations, including Front Desk, Reservations, Telecommunications and Guest Services is required
Prior experience working with Opera or a related system
Knowledge of Whistler and all it has to offer is required
Degree or Diploma in Hospitality Management is an asset

Physical aspects include but are not limited to:
Frequent standing and walking throughout shift
Occasional kneeling, pushing, pulling, lifting up to 50+ lbs
Occasional ascending or descending ladders, stairs and ramps

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS

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