Account Manager - Markham - Essential HR

Description

About Us Quality Allied Elevator

First founded in 1988, and with offices located in Markham, Quality Allied Elevator (QAE) is the largest independently owned and operated elevator company servicing the Greater Toronto Area market. We currently service over 2500 commercial elevators in a wide variety of building types around the GTA. These include, but are not limited to, apartments, condominiums, offices, hotels, hospitals, long term care homes, retail, and industrial sites. Some of our customers include the CBC, Realstar Management Partners, Homestead Land Holdings, Colliers International, GWLRA, Durham College and many others.

As the largest independent elevator service company, we directly employ more than 100 individuals including over 65 licensed field employees, who complete an array of elevator work including preventative maintenance, repair, as well as complete modernization. As an independently owned and operated elevator company, QAE does not manufacture elevators (or elevator components). This means we must be able to maintain and repair all makes and models of elevators and have a wide range of technical expertise.

Position Overview

In this customer-focused sales role, you will manage a defined territory, nurture long-term client relationships, and generate new business opportunities across the GTA. This is a hybrid new business + account growth—equally focused on expanding our client base, renewing and growing existing accounts, and advocating for customers internally. You'll spend significant time in the field conducting site visits, needs assessments, and presenting solutions that support safety, reliability, and long-term partnerships. As part of a collaborative team of three and reporting directly to senior leadership, this is a high-impact, well-compensated role with strong earning potential.

What you will do

• Represent Quality Allied Elevator when working with our existing clients, new potential clients and consultants
• Be a leader; set the tone for expectations regarding best-in-class communication
• Develop new relationships through office and field visits
• Develop and maintain customer relations and key accounts.
• Estimate, quote, and close modernizations, contract repairs, and new maintenance.
• Proactively re-sign existing maintenance customers to new contracts when the existing contract needs renewal.
• Develop agreements for corporate accounts and complete checklists for new corporate accounts.
• Review customer accounts monthly through accounts receivable, resolve identified issues, and assist with collections.
• Interact with vendors and obtain quotes for custom equipment
• Identify continuous opportunities for growth and improvement in existing accounts.
• Mentor, instruct, and guide on assigned and newly identified accounts within the geographic territory and key accounts.
• Provide current service and resolve problems within the geographic territory of the customer base and key accounts.
• Review service call reports for assigned sites and develop sales action plans to reduce callbacks and improve reliability.
• Advocate for assigned customers inside Quality Allied Elevator—be the voice of the customer.
• Exercise balanced judgment when developing action plans for customers.
• Balance customer needs with the needs and goals of Quality Allied Elevator.
• Drive solutions that are profitable for Quality Allied Elevator—make your portfolio profitable.
• Maintain a positive attitude and solve problems for your customers.

What you will bring

Experience & Knowledge

• Proven sales experience, with a strong preference in the elevator industry
• Strong understanding of contract renewals, maintenance agreements, and solution-based selling.
• Ability to estimate, quote, and close repair, modernization, and maintenance opportunities

Skills & Competencies

• Exceptional communication skills with a "best-in-class" approach to client service
• Ability to proactively manage and grow existing accounts while pursuing new business
• Strong analytical skills to review service reports, identify trends, and create action plans
• Skilled at relationship-building through onsite visits, needs analysis, and strategic follow-ups
• Balanced judgement—capable of aligning customer needs with company goals
• Positive, solutions-oriented mindset with a focus on profitability and customer advocacy

Other Requirements

• Valid driver's license and ability to travel extensively within assigned territory (GTA)
• Comfortable working from an office located in Markham, and independently in the field

Thank you for your interest in joining our organization and for taking the time to apply. Due to the high volume of applications, only candidates selected for further consideration will be contacted. We appreciate your understanding.

Accommodations are available upon request for candidates participating in the selection process. Please let us know if you require any specific accommodations.

Quality Allied Elevator is an equal opportunity employer committed to fostering an inclusive workplace. We welcome applicants of all backgrounds and do not discriminate based on race, color, creed, religion, sex, pregnancy, national origin, ancestry, citizenship status, age, marital or partnership status, sexual orientation, gender identity or expression, disability, genetic predisposition, veteran or military status, or any other status protected by applicable laws.

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