Operations Manager - Vaughan, Canada - The Home Depot Canada
Description
This is a front-line leadership role leading a department of hourly warehouse associates on a given shift.
Shift:
Friday - Sunday 4 pm - 4:30 am
Position Purpose:
The Operations Department Manager is responsible for providing effective front-line leadership and direction for all day-to-operations within their department of responsibility.
The SFC Distribution Centre is a fast pace, high volume, complex operation requiring attention to detail in the areas of daily planning, goal setting, communication, and monitoring progress.
The Operations Department Manager is responsible for building a high performance work culture that consistently drives results, delivers exceptional customer service, while promoting a safe working environment.
Position Responsibilities:
- Leads and manages the team to achieve the key performance measures and objectives for the site.
- Develops the daily/ weekly work plan and assigns job tasks in a fair and consistent manner.
- Sets daily goals, monitors progress and makes required adjustments on the fly.
- Provides ongoing coaching and training to associates and administers corrective action as per the company policies & standard operating procedures (SOP's).
- Ensures Associates have the required tools and equipment necessary to perform their jobs successfully.
- Provides constant feedback to DC associates through the formal review process as well as directs daily communication.
- Responds to and resolves customer issues in a timely manner
- Coaches, trains, and develops Associates informally and through formal training programs, providing both informal (e.g. onfloor coaching) and formal (e.g. written evaluation) job performance based feedback.
- Maintains a "great place to work" environment by creating an employeecentered work place that demonstrates care and concern for all Associates.
- Ensures a culture of safety throughout the organization by following Home Depot safety policies and procedures.
- Monitors and reinforces safety and shrink prevention to all associates
- Leads and manages functional areas and shifts as assigned
- Acts with Integrity: Demonstrates responsible, ethical and honest behavior while consistently leading by example; models the desired values of The Home Depot.
- Champions and creates a customerfocused environment in which excellent service is provided to all Customers. Builds trusting relationships with customers and removes departmental barriers that impede results.
- Reacts quickly and appropriately to problems and engages in joint problemsolving across departmental boundaries; followsup in a timely manner to ensure issues are addressed to the customer's satisfaction
- Inspires and influences others by openly sharing information; communicates clearly and concisely with all audiences; keeps others informed and listens carefully to input and feedback.
- Demonstrates a comprehensive understanding of The Home Depot business and how his/her actions affect the success of the organization; uses this knowledge to make effective decisions.
- Enforces safety policies and procedures; is a safety role model; holds associates to a high safety standard.
Knowledge/Experience Required:
- Must meet minimum timeinposition (1 year) and performance management code requirements (M+)
- Bachelor's degree or college diploma in Operations Management, Business or Supply Chain Management preferred.
- Minimum 3 years supervisory/ leadership experience in a distribution operation preferred.
- PLog or CITT designation would be an asset.
- Experience managing within a mechanized/ automated distribution center with multiple pickpack processes is a definite asset.
- Experience with SAP ERP or Manhattan WMS a definite asset.
- Proficiency in Microsoft Outlook, Word, Excel, PowerPoint and working knowledge of Access and Project Management.
- Ability to work flexible shifts and hours including weekends and holidays
More jobs from The Home Depot Canada
-
Special Service Associate
Victoriaville, Canada - 2 weeks ago
-
Superviseur(E) de Département
Victoriaville, Canada - 3 weeks ago
-
Manutentionnaire de Jour
Montréal, Canada - 2 days ago
-
Order Picker: Part Time
Calgary, Canada - 1 week ago
-
PRO & Tool rental Departement Supervisor (Bilingual)
Saint-Constant, Canada - 4 days ago
-
Préparateur(Trice) de Commandes
Montréal, Canada - 1 week ago