Customer Experience Specialist - Brampton, Canada - Pillway
Description
Overview
Key Responsibilities:
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Bilingual Support: Offer support and resolve inquiries for both French and English-speaking customers, maintaining high satisfaction levels across our diverse customer base.
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CRM Management: Efficiently manage customer tickets within our CRM system, ensuring timely action and adherence to service SLAs for issue resolution.
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Issue Escalation: Identify and escalate complex issues to the relevant teams or departments in a timely manner, ensuring swift resolution of customer concerns.
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Campaign Support: Handle inbound calls related to marketing campaigns, providing information and assistance in both French and English to maximize customer engagement and satisfaction.
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Technical and Payment Support: Troubleshoot technical issues with the app or website and assist with payment-related inquiries, ensuring a smooth and hassle-free customer experience.
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Pharmacy Liaison: Collaborate with Pharmacy Experience Specialists for issues requiring pharmacy input, ensuring comprehensive support and resolution.
Qualifications:
- Fluency in both French and English is essential.
- Proven track record in customer service, with experience in tech support, healthcare, or similar fields preferred.
- Strong familiarity with CRM systems and adept at managing and prioritizing tickets.
- Excellent problemsolving skills, with the ability to address technical and paymentrelated inquiries efficiently.
- Effective communication skills, capable of explaining complex issues clearly in both French and English.
- High level of empathy, patience, and dedication to providing a positive customer experience.
- Ability to work flexibly in a remote, inoffice, or hybrid setting, adapting to the needs of the business and team.
Why Work With Pillway?:
Joining Pillway means becoming part of a pioneering team dedicated to revolutionizing digital pharmacy in Canada.
Here's why you should consider us:
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Fully Remote Work: Enjoy the flexibility and comfort of working from anywhere.
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Competitive Benefits and Compensation: We offer market-aligned salaries, comprehensive health benefits, and the potential for participation in our Employee Stock Option Plan over time.
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Flexible Work Environment: Our culture thrives on flexibility, allowing you to balance work and personal life seamlessly.
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Inclusive and Dynamic Culture: Be part of a great workplace culture that values diversity, innovation, and teamwork.
Interview Process:
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Cross-Functional Team Interview: Engage with various team members across the organization to ensure a mutual fit.
Join us at Pillway for a chance to shape the future of digital healthcare, where your work impacts lives daily, and innovation meets inclusivity.
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