Information Technology Coordinator - Toronto, Canada - Reconnect Community Health Services

Reconnect Community Health Services

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Summary:

Responsibilities include, but are not limited to, the following:

Move, Change and Deploy _
Coordinate and handle the Move, Change and Deploy of IT assets
Relocate and deploy of IT assets
Maintain the location map of IT assets

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Asset Management _

Maintains an accurate and current inventory of all technology assets;
Identifies the need for new or upgraded equipment
Manages requests for new hardware/software by other departments, including sourcing and

implementation.
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User Hardware/Software Management _

Prepares, manages and maintains user hardware and software, including laptops, desktops,

tablets, iPhones, Office 365, etc.;

Responds to help desk requests related to technical or nontechnical issues and provides

timely resolutions within the defined SLA;

Determines an appropriate course of action from initial hardware assessment, including

repairing equipment when appropriate;

Delivers courteous and professional customer services based on established guidelines and

benchmarks;

Manages hardware and software refresh cycles, making recommendations to improve user

experience;
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System Hardware/Software Management _

Performs daily system monitoring such as reviewing the integrity and availability of all
Verifies backup status and provides remedies on failed backup jobs;
Maintains of all system hardware and softwares including servers, network equipment,

backups, operating systems, and optional Salesforce, etc.;

Upgrades and configures systems as required;
Maintains and manages system upgrade schedules.

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IT Knowledge and Education _

Provides training on information technologies, including but not limited to Office 365, mobile
Creates and maintains training and knowledgebased materials;
Provides guidance and best practices on handling information technologies.

Requirements and Qualifications:

A minimum of 2 years of information technology experience in a SMB or Enterprise environment;
Practical handson experience in administrating and managing VMWare and Microsoft Windows IT infrastructure;
Knowledge or experience managing IP network including firewalls, routers, switches, access points, VLAN, Routing, and VPN;
Experience in administrating and managing Microsoft Active Directory environment including Group Policy, User Management, DNS, and WSUS etc;
Strong working experience, as an administrator, on a federated Office 365 environment;
Ability to troubleshoot issues from Windows 10, Microsoft Office 365, iPhones, mobile devices or tablets etc.;
Skill and knowledge in managing Windows Server 2008 and 2012;
Experience working with technology vendors;
Handson experience and techniques to support remote and mobile workforce, and remote offices;
Experience with client management systems (CMS) in the community health care sector;
Excellent organizational, time management and project management skills;
An asset to possess knowledge or experience in working with Voice over IP (VOIP) technology such as user account provisioning, IP phones deployment and PBX system management etc;
Excellent written and oral communication skills;
Strong attention to detail and documentation;
Able to work independently and in a team setting;
Familiar with procedures and best practices to protect privacy and security of confidential, personal and private information;
Ability to maintain build books and network diagrams;
Able and willing to learn new technical skills and technologies;
Basic programming and scripting skills, optional;
Experience working in community health sectors;
Access to a personal vehicle is required.

Working Conditions:

Office based position;
Traveling to other locations regularly is required
Traveling to external meetings may be required
Rotational Oncall
Position may require working flexible/extended hours to meet the needs to the organization and department

Job Types:
Full-time, Permanent

Salary:
$50,000.00-$60,000.00 per year

Benefits: