Customer Success Specialist - Quebec City, Canada - Hitachi Energy

Hitachi Energy
Hitachi Energy
Verified Company
Quebec City, Canada

2 weeks ago

Sophia Lee

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Sophia Lee

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Description

Hitachi Energy is looking for a customer success specialist to provide superior external customer service and coordinate with relevant resources to increase customer satisfaction.


Responsabilities:


  • Single point of contact for customers "the voice of the customer" for all postorder transactions. Develop a knowledge of the customer; identify and predict customer needs.
  • Maintain a positive and high quality customer experience throughout the entire process (order to shipping).
  • Process orders, acknowledgements, requests for information, etc. Coordinate communication to and from customer including product information, engineering, production, quality, test, shipping, service, warranty, etc.
  • Review customer order; verify customer information and notes. Maintain customer records and documentation. Work with confidential customer information. Accurately log all customer interactions in data management system.
  • Input and track orders, change notices and cancellations. Respond to customer queries and product needs in a timely manner.
  • Proactively communicate order status update to customers.
  • Promptly identify and escalate customer issues for resolution.
  • Ensures the resolution of customer issues from start to finish by coordinating with Sales, Operations, Supply Chain Management, and other teams.
  • Collect and use multiple sources of data to create and analyze stats for KPI.

Qualifications:


  • College diploma and 2 to 5 years of experience in customer service roles.
  • Must be fluent in both French and English.
  • Good knowledge of MS Office.
  • High focus on customers and their needs.
  • Strong sense of urgency and prioritization.
  • Strong communication skills.
  • Structured and detail oriented.
  • Shows discretion and judgment.
  • Knowledge in logistics, a plus.

Only selected applicants will be contacted.

Job Types:
Full-time, Permanent


Salary:
$65,000.00-$85,000.00 per year


Benefits:


  • Casual dress
  • Company events
  • Company pension
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Onsite parking
  • Paid time off
  • RRSP match
  • Tuition reimbursement
  • Vision care
  • Wellness program

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus pay

Experience:


  • Customer service: 5 years (required)
- people management: 1 year (required)


Language:


  • French (required)
  • English (required)

Work Location:
In person
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