Virtual Assistant

Virtual Assistant – Ecommerce Operations & Admin (Shopify, Amazon, IG and Facebook) · Company: · Tuck and Bundle · Industry: · Ecommerce (Baby Products) · Overview · This role focuses on ecommerce admin, customer experience, platform management, inventory coordination, and operat ...

Job description

Virtual Assistant – Ecommerce Operations & Admin (Shopify, Amazon, IG and Facebook)


Company:
Tuck and Bundle


Industry:
Ecommerce (Baby Products)

Overview

This role focuses on ecommerce admin, customer experience, platform management, inventory coordination, and operational support across Shopify, Amazon, Meta Ads, Facebook, Tiktok and Instagram.

You will work directly with the founder and team to help maintain smooth operations, improve customer experience, and support ongoing projects.

Core Responsibilities
Ecommerce Operations Support
Use of basic AI tools and Chatgpt/Claude a must (or ready to learn)

Manage and update product listings across Shopify, Amazon, and Etsy

Monitor Amazon account health, returns, and listing updates

Assist with A/B testing product images, listings, and website elements

Upload videos, images, and product content to ecommerce platforms

Maintain accurate product information, badges, certifications, and descriptions

Update FAQ pages, product pages, and website content

Order, Inventory, and Fulfillment Coordination

Monitor fulfillment dashboards (ShipHero, Shopify, Amazon FBA)

Track unfulfilled orders, inventory levels, and warehouse reports

Submit claims for lost or damaged shipments (USPS, UPS, carriers)

Coordinate order imports between platforms and fulfillment systems

Assist with inventory reconciliation and monthly reporting

Customer Experience and Customer Support Admin

Assist with email templates, return responses, and FAQ responses

Help improve customer support documentation and workflows

Monitor and update return processes and support systems

Ensure accuracy of customer-facing information across platforms

Administrative and Operational Support

Perform general administrative tasks and operational follow-ups

Organize files, documents, and internal trackers

Maintain internal spreadsheets and reporting dashboards

Research tools, partners, and opportunities to improve operations

Assist with vendor communication and account setup tasks

Marketing and Website Support

Check website links, pages, and functionality regularly

Help update website content, badges, and certifications

Support review collection and reputation management

Assist with influencer outreach preparation and organization

Help maintain organized media and content libraries

Platform and Tool Management


You may work with:
Shopify

Amazon Seller Central

Etsy

ShipHero

Klaviyo

Google Sheets / Excel

Dropbox / Google Drive

Various ecommerce and admin tools

Ideal Candidate

Experience working with ecommerce brands (Shopify and/or Amazon preferred)

Extremely organized and detail-oriented

Strong written English communication

Comfortable learning new systems quickly

Reliable, responsive, and proactive

Able to manage multiple small tasks efficiently

Bonus Experience (Not Required)

Amazon Seller Central experience

Shopify backend experience

Ecommerce fulfillment tools (ShipHero, ShipStation, etc.)

Customer service support experience

Basic ecommerce marketing knowledge


Role Details:
Part-time to start (10–20 hours/week)

Long-term opportunity

Flexible hours

Fully remote

About Tuck and Bundle:
Tuck and Bundle is a fast-growing ecommerce brand specializing in premium baby wrap carriers. Our mission is to help parents feel confident, calm, and connected through babywearing. We sell primarily through Shopify, Amazon, and online marketplaces.

Contract duration of 3 to 6 months. with 30 hours per week.

Mandatory skills:
Product Listings, Data Entry, Email Communication, Ecommerce, Shopify, Dropshipping, Administrative Support, Customer Service, Email Support, Customer Support, Online Chat Support, Customer Satisfaction, Ecommerce Order Fulfillment, Order Tracking, Communication Etiquette