IT Support Technician - Toronto, Canada - PBNJ Consulting Inc.

PBNJ Consulting Inc.

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

We're hiring

IT Support Technician:

We are currently in need of a customer-deployed tech that would report to our head office, but be dedicated to a specific group of clients with offices in the GTA.

This is a hybrid postion requiring on-site presece from time to time, on a pre-determined scheudle, as well as ad-hoc visits when required.

NOTE:
In order to be considered for this position you must complete the qualifying questions that are part of this job posting.

Responsibilities:

End User Support:

Answer Helpdesk tickets and phone requests for technical assistance
Troubleshoot and resolve user technical issues on site and remote
Maintain, configure and deploy Windows PCs (Mac computers a plus)
Install, configure and maintain mobile devices
Android, iPhone
Maintain inventory and relevant documentation

Systems Administration:

Microsoft 365 Administration
Users, Mailboxes, Files
Participate in deployments and rollouts of software and hardware
Business Continuity Services: Assist with Backup and Security Operations
Basic Network and Firewall Management
Basic Client Management

Skills:

Windows 10/11 (MacOS a bonus)
Microsoft Office Desktop Applications
Workstation hardware fundamentals
Remote Support Tools and Ticketing Systems
AntiVirus, AntiSPAM and AntiMalware Applications
Microsoft 365 Administration
Experience installing and configuring printers, and other peripherals
Mobile Devices iOS/Android
Basic Windows Server and Active Directory
Basic Firewalls and VPNs
Basic understanding of Backup Systems
Basic understanding of Cloudbased storage solutions
Basic understanding of Web Hosting (monitor, maintain and backup)

Qualifications:

College/CEGEP/Vocational or Technical training
Minimum 3 years of experience in a related field
Microsoft certification is a plus

Other requirements:

Some afterhours work will be required, though this is often scheduled in advance

Job Type:
Full-time

Job Types:
Full-time, Permanent

Pay:
$70,000.00-$80,000.00 per year

Benefits:

Company events
Dental care
Life insurance
Paid time off
Vision care

Schedule:

Monday to Friday

Application question(s):

Describe a scenario you've faced in your career, where a VIP user was facing a critical issue with their computer. Please provide detail about the issue and what you did to resolve it.
Describe a data loss scenario you have faced in your career, and how you were able to recover the information?

Describe your troubleshooting process in BULLET POINT format.

Experience: