Account Manager - Toronto - Futuretek

    Futuretek
    Futuretek Toronto

    18 hours ago

    Full time $55,000 - $95,000 (CAD) per year *
    Description

    Account Manager - full time permanent


    Applicants must demonstrate fluent and articulate communication skills in English. As a Customer Success Manager, you will be responsible for delivering a premium support experience to our customers. You will build and maintain strong relationships with high‑value customers, addressing their unique needs and ensuring their experience is seamless and enjoyable.

    Main Responsibilities

    • Build and nurture relationships, understanding their preferences and providing personalized support.
    • Issue Resolution: Handle and resolve escalated issues demonstrating a high level of problem‑solving skills and attention to detail.
    • Account Management: Manage accounts, ensuring accurate and up‑to‑date information and providing assistance with account‑related matters.
    • Exclusive Offers and Rewards: Collaborate with marketing and promotions teams to provide our customers with exclusive offers, rewards, and personalized experiences.
    • Feedback Collection: Gather feedback to identify areas for improvement and communicate insights to the broader team.

    Requirements


    Bachelor's degree in a relevant field or equivalent work experience.

    • Applicants must demonstrate fluent and articulate communication skills in English.
    • Experience: Minimum 2 years of experience in customer support.
    • Customer‑Centric: Passionate about providing exceptional service and understanding the unique needs and expectations of our customers.
    • Communication Skills: Excellent communication skills, both written and verbal, with the ability to engage effectively with our customers.
    • Problem‑Solving: Strong analytical and problem‑solving skills, with the ability to handle complex issues and provide innovative solutions.
    • Confidentiality: Ability to handle sensitive information with discretion and maintain the confidentiality of our customers.

    Benefits

    • Exciting projects using cutting‑edge technologies, collaborative and supportive work environment.
    • Competitive salary and bonuses, fantastic company events.
    • Opportunities for career development, growth, and advancement.
    • Group benefits including extended healthcare, dental care, vision care, and disability insurance.
    • On‑site leisure facilities, on‑site parking.
    • Send resume to

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    * This salary range is an estimation made by beBee
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