Housekeeping Supervisor - Nova Scotia, Canada - Nova Scotia Tourism Talent

Description

Housekeeping Supervisor - Muir Hotel

Located in the absolute center of downtown in the vibrant Halifax waterfront, in the heart of the new Queen's Marque district, Muir offers elevated hospitality inspired by the spirit, culture and natural beauty of Nova Scotia.

In each of our departments, our team shares a common goal – providing an exceptional customer experience in a clean, comfortable environment.

If you are passionate about a career in hospitality and want to join a team that shares this common goal, the Muir is presently seeking a Housekeeping Supervisor .

Payment for on call shifts even when you are not called in.
~ Evening shift premiums.
~ Eligible for shift premiums based on hotel capacity.
~ Company scholarship program for employees and family members.
~ Flexible work schedule.
~ Access to our gym and fitness facilities.
~ Comprehensive Extended, Health, and Dental benefits.
~ Opportunity to Participate in the Employer sponsored retirement savings program.
~ Shifts:
Vary in their start and end time and can change due to the needs of our guests. A mixture of days, evenings, holidays and weekend shifts.

Reporting to the Executive Housekeeper, assists in the daily supervision of the Housekeeping Department according to Muir 's set standards, providing support and leadership to a team of Room Attendants, Public Area Attendants, Porters, and Turndown Attendants.

The Housekeeping Supervisor helps establish and maintain cleanliness standards for the entire Muir property and will;
Assist in meeting the strategic goals of the Housekeeping department
Supervise and oversee day-to-day Housekeeping operation, assuming responsibilities of Executive Housekeeper in their absence
Coach and train all staff in the department, improving their work performance through inspections, corrections of standards, and providing direction
Seek continuous improvements in process of operations, services and products
Prepare cleaning and maintenance schedules, establishing and maintaining standards and procedures of cleanliness for the entire hotel
Monitor guest questionnaires and Medallia results to identify shortfalls and service issues
Maintain consistent quality of plants and flowers for public areas and guest rooms according to hotel's requirements
Attend promptly to all guest complaints and requests
Implement opportunities for quality team building
Minimum 2 years hospitality experience
Minimum 1 years leadership experience in hospitality
Experience in a luxury setting is considered an asset
Strong command of the English language, written and verbal
Ability to consistently stand and walk throughout shift
Has a driver's license valid for Nova Scotia and Canada
Fast-paced new build luxury hotel
A team of like-minded hospitality professionals that share a passion for service

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.

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