Clinical Operations Manager - Toronto - Centricity Research

    Centricity Research
    Centricity Research Toronto

    1 week ago

    Description

    Overview


    Join Us at Centricity Research Centricity Research is one of the largest clinical research networks in North America. We are a fully centralized Integrated Research Organization (IRO) specializing in conducting Phase I-IV clinical trials in over 35 therapeutic areas: inpatient and outpatient; pharmaceutical, biotechnology, and medical device trials.

    Role: Market Manager

    We're looking for a Market Manager to oversee site operations, patient enrollment, provider engagement, team training, and site growth across one or more locations within a geographic market. You'll be accountable for operational performance, quality standards, and financial results while fostering a positive, high-performance culture. You'll work closely with site leaders, investigators, sponsors, and cross-functional partners to ensure Centricity's operating model is executed with excellence, safety, and participant care at the forefront.

    Responsibilities

    • Lead all operational functions for assigned sites, ensuring patient enrollment, quality, and financial goals are achieved.
    • Hire, develop, and manage site leadership and staff, including Clinical Research Coordinators and other team members.
    • Oversee scheduling, performance management, professional development, and PTO/timecard approvals.
    • Partner with recruitment teams to meet or exceed enrollment targets.
    • Monitor KPIs for each site, investigate variances, and implement corrective action plans when needed.
    • Maintain high standards of data integrity, safety reporting, and timely study visit execution.
    • Support feasibility, PSVs, study planning, and execution.
    • Represent sites during monitoring visits, audits, and inspections.
    • Identify and implement operational improvements, including workflows, technology, and training.
    • Serve as the primary escalation point for site-level issues within the market.
    • Provide senior leadership with regular updates on market performance and support company-wide initiatives.

    Qualifications

    • Hold a college/university degree in a life sciences-related field (or equivalent experience).
    • Have at least 4 years of clinical research experience with increasing responsibility.
    • Bring a proven track record of meeting operational and recruitment targets.
    • Have leadership training and/or prior experience as an Operations Manager at Centricity.
    • Are experienced in managing multiple sites or teams simultaneously.
    • Demonstrate strong skills in coaching, operational leadership, and collaborative problem-solving.

    Why Centricity Research


    Our Mission
    We connect people to scientific advancements through groundbreaking research within a deeply human experience.

    Our Core Values

    • Quality: We aim for excellence and integrity in everything we do - because lives depend on it.
    • Care: We show up for each other, our customers, and our mission - always going the extra mile.
    • Be the Change You Seek: We're adaptable, forward-thinking, and constantly improving - for the betterment of all.
    • One Team: We collaborate, support one another, and succeed together.
    • Grow for Good: We grow with purpose - to expand access to research and improve global health.
    • Own It: We take initiative, deliver results, and follow through - with passion and accountability.

    Benefits

    • Comprehensive health, dental, and vision insurance
    • Enhanced EAP – mental health support
    • Flexible PTO + paid holidays
    • Continuing education reimbursement
    • 401(k) / RRSP with company match and immediate vesting

    Job Details

    • Seniority level: Mid-Senior level
    • Employment type: Full-time
    • Job function: Management and Manufacturing

    We're an equal opportunity employer committed to building a diverse and inclusive workplace. We welcome applicants from all backgrounds and will provide accommodations during the hiring process upon request.


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