Service Desk Technician - New Westminster, Canada - City of New Westminster

City of New Westminster

Verified Company

New Westminster, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

_Great City, Great Work, Great Future_

Service Desk Technician:

DEPARTMENT:
Information Technology**
STATUS:Full Time**
NO

OF POSITIONS:
One**
UNION:CUPE, Local 387**
HOURS OF WORK:35 hours per week**
SALARY:$58,877 -$69,250 annually plus benefits
(2021 rates)

You will:

Investigate, assess, mitigate, and resolve routine software, hardware, and communication problems on computers, printers, peripherals, and productivity technologies.
Triage and escalate complex issues and requests to the appropriate technical teams.
Prepare workstations, user accounts and access permissions as required.
Work closely with internal teams to provide resolutions for customer requests.
Send citywide communications regarding service interruptions and outages.
Manage ticketing and prioritization of incidents and service requests.
Assist with supporting council meetings as required.

Requirements:

Grade 12 and a postsecondary certificate in a technologyrelated field plus two years related work experience or an acceptable equivalent combination of education and experience.
Certification in COMPTIA A+ or acceptable equivalent.
Sound knowledge and experience troubleshooting IT systems, software and computer peripherals.
Excellent ability to communicate and provide support to customers in a large distributed environment.
Ability to identify and resolve routine technical problems using established procedures.
Strong ability to establish and maintain effective working relationships with staff at all levels.
Effective time management and prioritization skills.
Quick learner able to adapt to new technologies.
Ability to lift or carry equipment weighing up to 30 lbs.

Education :
College/CEGEP

Experience :
No experience