Voice of Customer Manager - Toronto, Ontario

Only for registered members Toronto, Ontario, Canada

1 week ago

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Job summary

We are ready to take this game to the next level and need someone passionate to be a key role in the design, management, and continuous evolution of a best-in-class VoC program across the enterprise.


Skills

  • Research & Survey Design – skilled in designing effective surveys using best practices in research methodology; ability to evaluate and apply sampling strategies and mitigate bias in feedback collection
    • ,
  • Dashboards, Insights & Analytics – proficient in dashboarding, storytelling, and translating feedback into strategic insights; experience with root cause analysis, predictive modeling, and sentiment analytics
    • ,
  • Communication and Collaboration – strong communicator with ability to influence stakeholders and drive cross-functional alignment; experienced in enabling teams to act on VoC insights
    • ,
  • Project Management
    & Execution - detail-oriented with strong project management skills; able to manage competing priorities
    &
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