Claims Manager - Calgary, Canada - Intact

Intact

Verified Company

Calgary, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times.

When you join our team, you're bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are
- here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It's our employee promise.

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

About the role
We're looking for a
Claims Manager - Property Appraisal & Subrogation, to join our growing team

As a
Claims Manager, your claims experience and strive for excellence will help you successfully manage the day to day operations of our Property Appraisal & Subrogation team.

Your passion for coaching, development and engagement will help strengthen team connections, keep everyone motivated to deliver second-to-none experiences for our customers and inspire people to go above and beyond in everything they do.

What You'll Do Here:

Manage the day to day operation of the Property Appraisal & Subrogation teams to ensure results produced meet team, department, corporate, Provincial and regulatory standards and goals; provide regular feedback to leadership on results
Achieve essential business goals and meet customer service expectations
Provide technical oversight and guidance with a focus on indemnity and expense control, as well as, optimal customer experience
Work closely with the Director to develop strategies and long term/short term plans to facilitate ongoing work, process improvement, customer relations and other functions.
Monitor financial performance and productivity and report observations, progress and recommendations to key stakeholders.
Lead and actively contribute to a culture of continuous improvement and ensure utilization of tools and behaviors to foster critical thinking and innovation around problem solving
Provide effective leadership, responsible for hiring and terminations, coaching and mentoring, performance management, continuous learning and career development for direct reports
Completion of monthly file reviews and audits, identify opportunities and develop action plans.

What You Bring To The Table:

Bachelor's degree in business administration or equivalent combination of education and experience
A minimum of 5 years of management, coaching and mentoring experience preference is within a claims environment.
Technical expertise and practical knowledge of the restoration of damaged buildings.
Technical expertise with Xactimate is an asset
Exceptional organization and time management skills.
Strong negotiation, project management and problem solving skills
Ability to foster a culture of continuous improvement and drive positive change
Demonstrated ability to lead by example
Excellent customer, communication and interpersonal skills

What we offer
Working here means you'll be empowered to be and do your best every day.

Here is some of what you can expect as a permanent member of our team:

A financial rewards program that recognizes your success
An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
An extensive flex pension and benefits package, with access to virtual healthcare
Flexible work arrangements
Possibility to purchase up to 5 extra days off per year
An annual wellness account that promotes an active and healthy lifestyle
Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
Inclusive employeeled networks to educate, inspire, amplify voices, build relationships and provide development opportunities
Inspiring leaders and colleagues who will lift you up and help you grow
A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity.

We'll work with you to meet your needs.