Membership Services Front Desk - Edmonton, Canada - International Brotherhood of Boilermakers, Lodge 146

Description

As part of the Administrative Support Team, this position serves as the first point of contact for Lodge 146.


Lodge Services

• Provide information regarding the Lodge and its services;
• Postin Members and Travel Card Members;
• Add Members and others, as appropriate, to the correct OutofWork List;
• Process routine source documents and review for missing information as per Lodge Policies and Procedures (i.e., Member Reference Letters and Member Travel Cards);
• Accept payments and process refunds for items such as fees, courses, course material, Member dues, assessments, and other payments as required;
• Enter numerical and/or alphabetical information into the Lodge database (i.e., trade and/or safety tickets/certificates) including but not limited to resolving deficiencies and/or locating missing information using established Lodge database protocols;
• Provide support for Lodge events; and,
• Contribute to the maintenance of the Lodge database by reviewing entries for accuracy as per Lodge data entry protocols.

Clerical

• Operate standard office equipment such as photocopier, scanner, and so forth;
• Arrange for maintenance of office equipment when nonoperational (excluding computers and associated hardware);
• Complete general office duties according to established procedures such as departmental filing, faxing, scanning, photocopying, and so forth;
• Direct and/or forward message(s) to appropriate contact(s) and/or department;
• Process departmental and other documents using standard business software (i.e., Microsoft Word and Excel);
• Identify and resolve routine clerical issues within skill set (i.e., correction of typos and proper format);
• Proofread documents for accuracy and proper format;
• Maintain accurate and organized records;
• Assist with large mailouts;
• Organize, arrange and coordinate meetings and administrative events as requested; and,
• Other clerical duties within skill set as required by the Office Manager.
• Assist with distribution of special events tickets as required;
• Cashier duties (i.e., selling of Lodge merchandise);
• Open, sort and distribute all incoming mail;
• Create, from drafts, handouts regarding services and other helpful information for Members and others being dispatched from Lodge (i.e., lists of hotels and FSEAP programs);
• Assist with various administrative projects under the direction of the Office Manager; and,
• Update and maintain all master contact lists for the Lodge.

Required Experience:

• High School diploma;
• Basic office experience;
• A high degree of accuracy in word processing and data entry;
• Understanding of accepted office practices and supporting administrative functions;
• Ability to operate office equipment;
• Excellent English communication and interpersonal skills;
• Proficient spelling;
• Must be able to exercise tact and judgment;
• Demonstrated ability to use office software at a beginner level;
• Able to work in busy environment;
• Ability to be resourceful in meeting new problems;
• Attention to detail;
• Ability to work cooperatively with others; and,
• Able to identify and articulate constructive changes to the daytoday operations of the office.

An understanding of union principles and values is considered an asset.


Salary:
From $32.63 per hour


Benefits:

• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Onsite parking
• Paid time off
• RRSP match
• Vision care

Schedule:

• Monday to Friday

Supplemental pay types:

• Overtime pay

Ability to commute/relocate:

• Edmonton, AB: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• Front desk: 3 years (preferred)
• Administrative experience: 3 years (preferred)

Work Location:
One location