Customer Experience Specialist - Laval, Canada - Protective Industrial Products

Protective Industrial Products

Verified Company

Laval, Canada

3 weeks ago

Posted by:

Sophia Lee

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Description

PIP Canada, part of a global organization with its Canadian head office located in Laval, QC is a leading provider of hand protection and personal protective equipment (PPE) to Industrial and Construction markets. PIP stands for Protective Industrial Products meaning we are committed to helping protect essential workers every day. Today, as a $1 billion global PPE company, we are in a unique position to offer employees ample opportunities for a diverse and rewarding career business while knowing that our PPE products help keep workers safe from injury.

RESPONSIBILITIES

Manage calls from customers, salespeople and end users
Generate quotes for customers, request prices from product management
Develop and maintain a knowledge base on evolving product offerings
Provide excellent quality customer service by building relationships with existing and business customers
Proactively resolve customer issues

SKILLS

Excellent communication and interpersonal skills
Strong operational skills as well as an ability to manage multiple tasks simultaneously while meeting tight deadlines
Have concern for customer service
Be attentive to customer requests
Have a good ability to manage stress

QUALIFICATIONS

2 to 5 years related experience
Competence and knowledge of Microsoft Office software (Word, Excel, PowerPoint, Outlook)
Bilingual: French / English, spoken and written
Available to work from 9:30am to 6:00pm Monday to Friday

Join our growing team

Job Types:
Full-time, Permanent

Pay:
$45,000.00-$50,000.00 per year

Schedule: