Supervisor, Operations - Toronto, Canada - Royal Bank of Canada

Royal Bank of Canada

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Come Work with Us
At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you're helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title
Supervisor, Operations

What is the opportunity?
Supervise and provide leadership for a team supporting standardized and/or manual processes. Onboard, and train new team members. Provide training, coaching, recognition and development for team members, fostering teamwork and planning for succession.

This position supports escalated customer service situations, completes process oversight, provides new initiative/process implementation support, and maintains accurate department procedures/reference materials.

Understand regulatory and organizational risks associated with work processes, how work is processed from beginning to end, and dependencies to other areas and departments.

Work is completed under mínimal supervision. Position contains increased elements of risk which are managed through operational reviews, system checks, and adherence to procedures.

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What will you do?

Supervise and direct daily work flows on physical certificate transfer as well as DRS deposit and withdrawal to ensure department service levels are met.
Provide training, coaching, recognition and development for the team members, fostering teamwork and planning for succession.
Liaise and provide customer service support for individuals requiring research, problem resolution, or securing information from other Operations departments, RBC Business Units, external customers or industry participants.
Hire, onboard, and train new team members.
Accept and successfully execute change while supporting employees through the process and keeping them focused on business priorities.
Accurately review, verify, and/or record data into technology supporting department processes.
Participate in business requirement development, UAT testing, enduser training, and implementation support for enhancements and new firm initiatives for changing technology systems supporting department processes.

What do you need to succeed?

Must Have

Experience in a in a fast paced, highrisk operations environment.
Experience with Wealth Management Canadian Operations workflow and processing systems including ServiceLink, Broadridge Terminal Services
Good understanding and/or experience of physical (public/private) certificate process
Completion of Post-Secondary Education
Strong PC skills including proficiency with Excel, Word, PowerPoint

Nice to Have

Good understanding of functions of departments within Wealth Management Canada Operations (WMCO), as well as wealth management and capital markets lines of business
Good working knowledge of financial industry and securities
Completion of Canadian Securities Certification
People manager experience is an asset.

What is it for your

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.

We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact.
Work in a dynamic, collaborative, progressive, and highperforming team
Flexible work/life balance options
Opportunities to do challenging work.
Opportunities to take on progressively greater accountabilities.
Access to a variety of job opportunities across business and geographies

Job Summary

Address:

TORONTO, Ontario, Canada

City:

CAN-ON-TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

Wealth Management

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

:00

Application Deadline:

:00

Inclusion
and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth.

We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work.

We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

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