Lead Professional Services Manager - Vancouver - beBeeCustomerSuccess

    beBeeCustomerSuccess
    beBeeCustomerSuccess Vancouver

    1 week ago

    Job title: Team Lead, Customer Success Manager

    Description

    Clio is the global leader in legal AI technology, empowering professionals and law firms to work smarter.

    We are pioneers in transforming the legal experience for all. As a Customer Success Team Lead, you will shape the future of our customer journey. Reporting to the Director of Customer Success, you will lead a high-impact team consisting of Customer Success Managers (CSMs) and an Account Management team.

    What Your Team Does


    The EMEA success team drives retention, adoption, and growth for Clio's regional portfolio. You will lead two specialized motions: a Mid-Market CSM team focused on delivering strategic consultancy for complex firms, and an Account Management team ensuring every customer unlocks value from our platform.

    Key Responsibilities


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